Customer Solutions Engineer

To support client onboarding and API integrations, the part-time Contractor Customer Solutions Engineer will guide customers through technical discovery, manage implementation coordination, and serve as a central connector between various teams while working remotely from Latin America. Key responsibilities Manage technical discovery and solution guidance by understanding customer goals and explaining integration options Oversee technical onboarding and implementation coordination, ensuring clear documentation and tracking of requirements Facilitate cross-functional communication and escalate complex decisions to appropriate teams while maintaining alignment with stakeholders Required qualifications 3+ years of experience in solutions consulting, technical implementation, or a similar client-facing technical role Hands-on experience with APIs and system integrations, including basic troubleshooting and authentication concepts Ability to read and understand simple code or scripts and write basic scripts in at least one programming language Experience in gathering business and technical requirements and translating them into clear documentation Fluent professional English for technical conversations and collaboration with U.S.-based stakeholders