Customer Experience Getaway Consultant

About the job Customer Experience Getaway Consultant
Position Overview
Our remote travel support division is expanding, and we're seeking motivated, detail-focused individuals to join us as Customer Experience Getaway Consultant. In this role, you'll support clients as they plan and organize upcoming trips by helping coordinate travel details, maintaining booking information, and ensuring each step of the process is handled smoothly and accurately.

This opportunity is ideal for individuals who enjoy helping others, staying organized, and working in a structured yet flexible remote environment. Full training and ongoing support are provided, making this a strong fit for both newcomers and those with previous customer service experience.
Core Responsibilities

• Connect with clients to understand travel plans, preferences, and scheduling needs
• Assist in structuring and organizing personalized vacation arrangements
• Research travel choices including accommodations, flights, cruises, transportation, excursions, and activities
• Use approved systems to check availability and support reservation processing
• Provide timely communication regarding updates, confirmations, and itinerary progress
• Respond to client inquiries through phone, email, and online messaging platforms
• Manage changes, adjustments, and follow-up requests as needed
• Keep accurate and well-organized client records within internal platforms
• Participate in virtual onboarding, training sessions, and ongoing development

What We Offer

• Remote work opportunity
• Flexible scheduling options
• Structured onboarding and guided training
• Continued learning and skill development support
• Access to travel systems, supplier networks, and planning tools
• Eligibility for incentive programs and travel-related perks
• Collaborative team environment with growth potential

Required Qualifications

• Strong written and verbal communication skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks independently
• Comfortable using basic computer tools and online systems
• Reliable internet connection and professional communication habits
• Positive, adaptable, and willing-to-learn mindset
• Must be at least 18 years of age
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain