Assistant, Information

Job Title Assistant, Information Location Jamestown Campus Job Overview At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive. Responsibilities The Information Assistant provides general college information and performs a variety of technical services related to admissions, records, financial aid and registration for students, faculty, staff and the general public who contact the College Information Center. The Information Assistant serves as an integral part of the college’s front door team and provides superior customer service; this position supports the College’s goals and objectives related to enrollment and retention. Compensation and Benefits Minimum Salary: $35,456.80 Mid Salary: $39,888.90 – salary commensurate with experience and qualifications. Competitive benefits, including a robust pension plan. Education Required High school diploma or GED equivalency Education Preferred Associate degree in office technology or a related field from an institutionally accredited college/university Experience Required One year clerical experience. Experience with data entry/processing. Experience in a customer service environment. Experience Preferred Greater than one year of clerical experience. Experience working in an educational customer service environment. Experience with an integrated student information system, e.g., Ellucian Datatel, Banner or Jenzabar. Proficiency/Fluency in Spanish. Knowledge, Skills, and Abilities (KSA) Required General knowledge and experience working with traditional, non-traditional, and multicultural post-secondary students. Strong analytical and problem-solving skills. Ability to learn information and details related to GTCC programs, facilities, campuses, offices, etc. High levels of accuracy, confidentiality, and trustworthiness. The ability to participate as a team member, to establish and maintain effective relationships with students, faculty, and the general public. Skill in group management and control, ability to communicate effectively, understand and interpret school policy, and readily adjust to change. Basic computer literacy. Strong oral communication skills. A general knowledge of the community college mission and philosophy. Ability to identify problems and potential causes while developing and implementing action plans for solutions. Above average typing skills required along with keen attention to detail and strong organizational skills. Ability to work with minimal supervision. Ability to operate a computerized switchboard. Knowledge of higher education laws (e.g., Family Educational Rights and Privacy Act (FERPA), Title IX, etc.). Knowledge, Skills, and Abilities (KSA) Preferred None specified. Department/Job Specific Requirements Ability to work a flexible schedule as determined by the supervisor to cover the necessary hours. Must manage and maintain punctual attendance in accordance with the college’s attendance policy and procedures. Registration, graduation, and other heavy work periods will require additional hours. Evening and weekend work may be required. Training Requirements Training to be completed within first 30 days of hire, with annual refresher thereafter. Includes: Ethics Safety/ Shooter on Campus Personal Information Protection Training (PIP) Anti-Discrimination/Harassment & Title IX Other training as applicable. Physical Demands Physical Activity: Primarily sitting. Environmental Hazard(s): Lifting: Work Schedule Flexible hours may be required, including evenings and weekends. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.