Fairfax Animal Hospital - Client Service Representative

Join Our Front Desk Team at Fairfax Animal Hospital

Full or Part-Time Customer Service Representative (CSR)

At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that's inclusive, supportive, and just the right amount of fun. We're proud to have built a team where everyone is respected for who they are — and where compassion, curiosity, and a healthy sense of humor are part of everyday life.

We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who's friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.

What You'll Do:

• Greet clients and patients warmly and professionally — you're the first impression, and it matters
• Schedule appointments and procedures accurately using ezyVet
• Keep the front desk and lobby clean, organized, and welcoming
• Assist clients with check-in and check-out, review invoices, and process payments
• Answer phones and respond to emails with clarity, empathy, and efficiency
• Help update and manage client records with attention to detail
• Work collaboratively with the team to ensure smooth daily operations
• Perform end-of-day reporting and payment reconciliation

What We're Looking For:

• A kind, respectful communicator who's confident and calm under pressure
• Strong organizational skills and a keen eye for details
• Prior customer service experience — veterinary or medical is a plus
• Experience with ezyVet is helpful, but not required
• A professional appearance and demeanor (personality and individuality always welcome!)
• Someone who values diversity, inclusion, and being part of a truly supportive team

What We Offer:

• Competitive compensation based on experience
• Full or part-time scheduling options
• Health insurance for eligible team members
• A collaborative, friendly work environment that supports growth and individuality
• A team that takes care of each other — and loves what we do

At Fairfax Animal Hospital, we take excellent patient care seriously — but not ourselves. You'll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work — whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.

This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you're skilled, kind, and know how to keep things running smoothly — we'd love to meet you.