Information Technology Support Specialist

Job Description

Job Description

We are seeking a Information Technology Support Specialist to join the company, a premier supplier, in Robinson, IL, US, 62454   While working in this clean and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Duration:- 12- months position (May go Longer)

Work Hours:- First Shift (07:00 AM to 04:00 PM Mon- Fri)

Job Description:-

• Provide technical support for the user devices (Laptops, PC’s, printers).

• Provide technical support for the shop floor devices (PC’s, handhelds, label printers, printers).

• Provide support to critical meetings.

• Responsible for the good deployment of IT standards on hardware, software and processes. Provide On-Call and after-hours support.

• Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool.

• Diagnoses customer issues and assigns appropriate support, if outside scope of support.

• Resolves issues and/or ensures resolution of issues.

• Promotes customer relations in tune with company plans and policies

• Installs and maintains hardware and software.

• Works with next level of support for the resolution of issues

• Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.

• Experience working on Windows 10, Windows 19, Windows 2016/2019 Server based devices

• Experience working with Office tools

• Knowledge of handhelds (RF Scanners, Tablets etc)

• Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.)

• Experience supporting Barcode/metal tag scanners and printers

• Experience with MES systems (Argonaut, Ignition, iGear)

• Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.

• Develop functional requirements to solutions and changes to business processes, policies, and information systems.

• Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.

• Develop functional requirements to solutions and changes to business processes, policies, and information systems.

Education/Requirements

Associate or bachelor’s Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit