Community Manager - 191 Units | East Madison

Horizon Management Services, Inc. Job Opportunity

Join our Horizon Management Services, Inc. team — a woman-owned business committed to excellence! As a Top Workplace since 2019, we pride ourselves on fostering a balanced work environment and a collaborative, supportive culture.

We are excited to offer a great "next-step" career opportunity supporting The Point on Washington Apartments in Madison, WI. We're seeking a motivated individual to oversee the overall management of this community and contribute to our mission of exceptional service.

Primary responsibility will be to ensure overall management of assigned properties.

Leasing and Marketing

• Utilize selection and retention strategies to maintain 100% occupancy level
• Maintains knowledge and awareness of property competition and other conditions affecting leasing and operations
• Completes all apartment tours, open houses, orientations and marketing events.
• Conduct showings for interested prospects. Track weekly leasing and conduct all follow up with potential residents including phone calls, emails, and written correspondences
• Complete all lease signing and prescribed forms in accordance with Horizon's rental policies and procedures.
• Establishes and maintains regular office and daily hours, ensuring adequate coverage on weekends
• Recertifications as applicable
• Prepares and oversees preparation of advertising and marketing plans. Tracks marketing plan to evaluate return.
• Place ads with approval from Director of Marketing/Leasing and manage accounts according to budget.
• Conduct Market Studies to remain competitive
• Manage all waitlist for each property

Implementing Public Relations and Outreach for Neighborhood

• Continue relationships with local senior centers, Chamber of Commerce, and other pertinent business partners.
• Send mailings to potential residents and follow up phone calls for leads
• Group presentations and volunteer at local outreach
• Participate with local seminars and Expos for Seniors
• Hold information meetings and Clinics on property and at outreach properties

Maintenance: Oversee Maintenance for Property

• Delegate work orders and assist in prioritizing schedule. Supervises prompt scheduling of maintenance work. Makes regular follow-up inspections on maintenance work performed.
• Makes recommendations for physical repairs, replacements and/or improvements and cost efficiency.
• Perform regular property inspections for cleanliness, curb appeal, and to ensure property is free of hazards.
• Ensure resident satisfaction

Resident Issues and Customer Service

• Oversee the general harmony and community atmosphere among residents. Handle all resident issues and complaints in a courteous and professional manner.
• Issue 5 day/14 day notices
• Resident delinquencies and monitor accounts
• Landlord references and referrals
• Conduct resident surveys for retention
• Conduct yearly apartment inspections

Property Management

• Maintain and enhance relations with prospects, residents, staff and vendors
• Complete budgets for both properties
• Complete Owners Reports quarterly
• Order turnover and repairs for property
• Perform move-out inspections
• Bill Coding for all accounts
• Expedite all building refurbishments and repairs
• File and expedite all property insurance claims
• Petty cash & laundry money for all properties as outlined in policy manual
• Handle all resident transfers
• Run monthly fire drills with the Resident Manager and/or Caretakers

Management

• Monitor income and operating expenses to meet budgetary goals and increase net operating income. Prepare annual operating budgets.
• Recruit, hire, evaluate and appropriately discipline all direct reports. Maintain personnel records, conduct timely reviews and ensure adequate/appropriate staffing.
• Train site staff
• Reviews and approves property payables and payroll in accordance with Company policies and procedures.
• Review market survey and work closely with Leasing Manager who will prepare monthly marketing plans and place ads in appropriate venues.
• Regularly evaluates market conditions and property comparable.
• Implements marketing plan. Makes recommendations to improve marketing and leasing programs.

Requirements

A. Education, work experience, licenses and certifications:

Education: Minimum high school diploma or equivalent. Bachelor's Degree, preferred.

Experience: Prior property management experience required, preferable in a leadership role. Customer service experience is essential. Must have leasing experience. Fair Housing training.