Senior Software Engineer

Senior Software Engineer (AI Specialization)BigCommerce is seeking a Senior Software Engineer (AI Specialization) to help us build powerful product experiences using intelligent AI agents. You'll be at the forefront of defining how users interact with our products through natural language, by designing agent-based systems that unify and act on data from various Commerce products (BigCommerce, Makeswift, B2B and B2C) and partner systems.What You'll DoDesign, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automationConnect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiencesBuild AI agents that can assist with store management actions, by interpreting user intent and calling necessary api's.Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions.Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiencesQuickly build proof-of-concept solutions to validate relevant user storiesContribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action executionWho Are You5+ years of experience in backend or full-stack software development, ideally with a focus on AI/MCP/A2A systemsBS or higher degree in Computer Science or related technical fieldStrong and proven programming skills in GoExperience working with LLMs (OpenAI, Anthropic, etc.) and building agentic AI applicationsUnderstanding of prompt engineering conceptsDeep understanding of RESTful APIs and data integration across systemsExcellent problem-solving skills and ability to work in a fast-paced, exploratory environmentStrong collaboration and communication skills in cross-functional teams.Strong preference toward execution and deliveryPreferred:Experience with e-commerce platforms or SaaS product developmentBackground in conversational AI or natural language processingFamiliarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc.)Experience building in or for mobile environments (iOS/Android) is a plusPrevious work with rules-based systems, automation tools, or AI copilotsWork Where You ThriveFor candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.(Pay Transparency Range: $116,000.00 - $195,000.00)