Senior Business Analyst

Job Description

Celerity is seeking a Senior Business Analyst to support a key transformation initiative at Pacific Gas & Electric (PG&E) focused on electric distribution patrol and inspection processes. This role will participate in process discovery, mapping, and optimization efforts to improve safety, compliance, and operational performance. The ideal candidate combines deep utility domain expertise with strong process modeling capabilities, using tools such as SAP Signavio (preferred) or equivalent platforms.

Key Responsibilities

• Participate in end-to-end business process mapping and analysis for electric distribution patrol and inspection programs

• Work with stakeholders across field operations, engineering, vegetation, asset management, and compliance

• Document current-state (As-Is) and future-state (To-Be) processes using BPMN 2.0 standards

• Develop process models using tools such as SAP Signavio (preferred), ARIS, Blueworks, Visio, or similar

• Capture workflows including patrols, inspections, defect prioritization, and compliance cycles

• Identify process inefficiencies, risks, and gaps related to inspection completion, data quality, and handoffs

• Align processes with SAP S/4HANA, SAP EAM, and mobile workforce solutions

• Define KPIs such as inspection adherence and defect backlog

• Establish process governance standards and documentation practices

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 7+ years of experience in business analysis or process mapping

• Experience in electric utilities, especially distribution patrol and inspection

• Expertise in BPMN 2.0

• Experience with process mapping tools (Signavio, ARIS, Blueworks, Visio, etc.)

• Experience in regulated utility environments

• Strong stakeholder facilitation skills

• Experience with SAP (S/4HANA preferred)

• Bachelor’s degree in relevant field • SAP Signavio experience (certification a plus)

• PG&E or California IOU experience

• Process mining experience

• Familiarity with asset management, mobile solutions, GIS

• Lean or Six Sigma certification

• Consulting experience