Senior Business Systems Analyst, Customer Operations
$87.7k - $114.2kBlackbaud
- # Senior Business Systems Analyst, Customer OperationsApply: Remote - Anywhere - USA: Full time: Posted Yesterday: R0014663**About the role:**The Senior Business Systems Analyst supports the Leadership Team of Application Services and will focus on supporting the customer operations organization specifically focused on customer success by ensuring adoption, operational effectiveness, and renewals throughout the customer journey. The Senior Analyst will work with a team of resources in collection of current policy and procedures, business requirements, discovery of operational efficiency improvements, workflow design, documentation, education and adherence monitoring work efforts. The analyst will also seek to ensure optimal usage of the tools which support the customer operation organization including Salesforce Ecosystems, Gong, and Certinia (formally FinancialForce)**What you'll do:*** Partner with cross functional departments to learn business needs and how it may impact Gainsight and other core customer systems* Support business strategy development for the services teams and manage mapping, documenting, and implementing customer success processes* Help determine the most significant contributors to overall customer health and learn how to configure a customer health score to reflect your customer data* Prepares preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design* Analyze different technology solutions/approaches, which may include reviews of different market solutions and/or internal solutions; recommend best practice driven approach* Develop & prioritize user stories to drive system requirements, aligned with and enabling business process change; able to engage with application team in discussion to ensure technical design meets functional objectives* Participates in sprint planning, design reviews and sprint reviews to ensure that business processes are properly supported; responsible for updated proposed workflows* Works with application team to drive system configuration, development & enhancements* Drives fact based decision making utilizing metrics and system derived analytics* Performs Data review / audits, identify specific performance improvement opportunities (system performance, functional performance, user performance, etc)**What we'll want you to have:*** 5+ years professional experience in Salesforce and Customer Success solution design* Strong understanding and experience with Salesforce and Customer Success technology; Gong experience preferred* Experience with Salesforce Administration & Configuration* Strong understanding or experience with process definition methodologies* Highly proficient with Microsoft Visio and/or other modeling tools* Knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance resultsStay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‐driven technology and responsible AI. Guided by our *Intelligence for Good* vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.The starting base pay is $87,700.00 to $114,200.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:* Medical, dental, and vision insurance* Remote-flexible workforce* Wellness Programs* 401(k) program with employer match* Flexible paid time off* Generous Parental Leave* Donations for Doers* Pet insurance, legal and identity protection* Tuition reimbursement program
- J-18808-Ljbffr Blackbaud
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Business Systems Analyst, Customer Operations in New York, NY vacancy
- Blackbaud Senior Business Systems Analyst will support the Leadership Team of Application Services, focusing on customer operations and renewal through the journey. The role targets optimal use of Salesforce Service Cloud / Service Cloud Voice, Gong, and Certinia. You will...SeniorRemote job
- ViziRecruiter, LLC. is seeking an Experienced Business Systems Analyst to support business processes and enterprise technology systems. The role partners with business units and technical teams to ensure solutions meet standards and user requirements. The candidate should...Senior
- Cambridgeshire County Council’s Children’s and Education IT team seeks two Senior Business Systems Support Officers on six-month fixed-term contracts or secondments. You’ll work on Liquidlogic case management systems, configure and test changes, and support the Families...SeniorFixed term contractWork at office
$140.8k - $176k
...Business Systems drives efficiency across Datadog through business... ...BSA role. Each Senior BSA will own a cluster... ...of being together. We operate as a hybrid workplace... ...as a Business Systems Analyst or in a similar role,... ...issues before they impact customers. Trusted globally by Fortune...SeniorContract workWork at officeShift workDatadog
New York, NY4 days ago- ...Senior Discovery Business and System Analyst Employment Type: Full-Time, Executive-Level Department: Legal... ...conduct a thorough analysis of operational business requirements and conduct... ...world-class personnel to deliver customized solutions that fit our client’s specific...SeniorFull timeFor contractorsWork at officeFlexible hours
$10k
...transaction flow of every dollar a business spends. We automate how over... ...the outcome.The median Ramp customer saves 7.5% and grows revenue... ...far in excess of businesses operating without Ramp. We believe... ...the same.If you want to build systems that directly shape how companies...SeniorFull timeWork at officeHome officeFlexible hoursRamp
New York, NY21 hours ago$76k - $125.3k
...professional services firm with a separate business unit dedicated to the financial services... ...and Growth Engine because this team operates in a technical environment with deep process... ...tax and client relationship matters to senior management and subject-matter...SeniorSummer holidayFlexible hoursErnst & Young
New York, NYa month ago$150k
...partners with leaders in business and society to tackle... ...to help develop customized, innovative client solutions... ...Advisory & Delivery Senior AI Tech Consultants at... ...validation across source systems.Contributing to the... ...products into business operations.Optimizing business...SeniorWork at officeLocal areaThe Boston Consulting Group
New York, NY2 days ago- ...Management von Anforderungen Optimierung und Weiterentwicklung der IT-Systeme und -Prozesse Fach- und IT-Teams zusammenbringen. Lösungen... ...sammeln konntest, methodische Erfahrung in der IT Business Analyse mitbringst, komplexe fachliche und technische Themen verst...SeniorWork at office
- CDM Smith is seeking a Senior Business Analyst to join the Digital Engineering Solutions team. This role focuses on translating business needs... ...processes to deliver projects aligned with objectives and customer requirements. The Development group provides guidance to AEC...SeniorRemote job
- Netguru is seeking an experienced AI/LLM specialist for a remote freelance role. You will analyze and redesign business processes using AI, gather requirements, and collaborate with developers and process owners to deliver production-ready AI solutions. The role emphasizes...SeniorRemote jobFreelance
- ...using a variety of tools and techniques to migrate data to our HartLink system from other administration and payroll platforms, transforming the data to optimise operational efficiency. Job title Senior Implementation Consultant Job Description What you’ll be doing Liaise...SeniorPermanent employmentFull timeContract workWork from home
$150k - $180k
...Senior Front Office IT Squad Lead & Business Analyst — Fixed Income About the team The Global Markets Pre-Trade IT team supports four Natixis Americas business... ...flow routing, transaction processing, and system performance. You will balance squad leadership with...SeniorWork at officeLocal areaNatixis Corporate & Investment Banking
New York, NY2 days ago- ...Cardinal Health is seeking a Senior Representative, Customer Service Operations in the United States to deliver exceptional customer service, manage accounts, and provide sales support to field representatives. You will track demand, backorders, and post-sales issue resolutions...Senior
Cardinal Health
New York, NY1 day ago - Alliant is seeking a senior business analyst and project manager to drive complex technology initiatives, coordinate across SES, Alliant teams, clients, vendors, and partners, and mentor junior team members. You will partner with business liaisons on requirements, backlog...Senior
- ...align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Senior IT Business Analyst at BairesDev What You'll Do Facilitate requirements gathering workshops and map complex business processes to define project...SeniorRemote jobLocal areaWork from homeWorldwideFlexible hours
- ...for leveraging expertise in business analysis, project coordination... ...requirements readiness with Business Analysts, Engineering, and QA before... ...with technical teams on system integrations, data exchanges,... ...to support strategic and operational reporting needs. Generate and...SeniorWork experience placementLocal area
- ...commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation...SeniorFull timeContract workFreelanceImmediate startRemote workFlexible hours
£64k - £70k per year
...collaboratively every day. With customers in 40 countries, we... ...About the Role: As a Senior Implementation... ...workflow design, firm operations, and change management... ...maximize adoption and business impact. Coach through... ...working with data and systems, ensuring integrity throughout...SeniorRemote workWork from homeHome officeFlexible hours- ParkEfficient GmbH sucht eine erfahrene Senior Customer Operations Managerin bzw. Senior Customer Operations Manager, die als zentrale Schnittstelle zwischen Kunden, Customer Success, Projektmanagement und Softwareentwicklung agiert. Sie übernehmen anspruchsvolle technische...Senior
- audius sucht Sie als Senior Dynamics 365 Consultant (m/w/d) für deutschlandweite Standorte oder Remote. Sie gestalten kundenspezifische CRM-Lösungen basierend auf Microsoft Dynamics 365 Sales, Customer Insights, Service oder Field Service, leiten das Projektteam und externen...SeniorRemote job
$77k - $202k
...Office Strategy / Technology / Operations Consultant, Senior Associate you will support... ..., digital experience, and customer-facing functions within... ...understanding of the business context to deliver work that... ...across payer functions and systems such as Oracle OHI, Epic,...SeniorFull timeH1bPwC
New York, NY21 hours ago- ...United States is seeking a Staff Program Manager for the Customer Experience (CX) Operations & Programs team. You will lead strategic, cross‑... ...decisions, adoption, retention, and advocacy. Reporting to the Senior Manager, Operations & Programs, this remote role prefers...SeniorRemote job
£80k per year
...respected MS Partner based in the United Kingdom is seeking a Senior Dynamics 365 CE Consultant to lead implementations and mentor junior... ...project delivery experience and strong functional knowledge in customer service and automation tools. The role offers a competitive...SeniorRemote jobWork from homeFlexible hours- Marathon Health LLC seeks a skilled Business Analyst to shape requirements across our clinical application ecosystem, focusing on EMR implementation support for athenaOne, Cority, OhMD, Avo, and RubiconMD. You will translate client needs into clear user stories, validate...Senior
- ...execution and portfolio management across industrial, consumer, business services, and technology-enabled sectors. Role Summary... ...leadership on strategic planning, performance monitoring, and operational improvement initiatives. Oversee preparation of portfolio reporting...SeniorFull timeMonday to Thursday
Confidential Company
New York, NY1 day ago $90.8k - $136.2k
...infrastructure, ensuring seamless operations and continuous... ..., networks, and data systems, while providing top-... ...are unifying the customer experience across both... ...requirements reflect how each business actually operates and... ...and support to other analysts, helping them develop...SeniorFull timeLocal areaFlexible hoursShift work- Cortina is seeking a Samples Operation Lead in New Jersey to own the end-to-end sample process from request through customer delivery. You will serve as the central point of coordination among Sales, Customer Management, Purchasing, Operations, Marketing, suppliers, warehouses...Senior
- ...Kollegen entwickeln wir kundenindividuelle Business Software auf Basis von Microsoft... ...audius ist Ihr Partner für Flexibilität. Senior Dynamics 365 Consultant (m/w/d) Sie sind... ...insbesondere in den Bereichen Dynamics 365 Sales, Customer Insights, Service oder Field Service...SeniorRemote work
- Virtual Staff 365 is seeking a Senior Customer Service & Operations Coordinator to act as second-in-command to the Customer Service Manager and drive operational excellence. The role leads complex issue resolution, guides the support team, and maintains high service standards...SeniorRemote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Business Systems Analyst, Customer Operations. Be the first to apply!
Related searches
- IT business analyst New York, NY
- senior business systems analyst New York, NY
- business systems analyst New York, NY
- senior technical associate New York, NY
- senior hvac engineer New York, NY
- senior dietitian New York, NY
- senior vice president communications New York, NY
- senior retail sales associate New York, NY
- senior infrastructure analyst New York, NY
- senior c++ software developer New York, NY