Member Services Representative

Member Services Representative

One of Airetel Staffing's valued clients is looking for a Member Services Representative located in Fort Worth, TX.

Job Purpose

Responsible for daily functions associated with direct payments and funds transfers at American Airlines Credit Union.

Principal Duties and Responsibilities

• Perform general ledger balancing
• Coordinate return items with members, outside vendors, Client Bank and other institutions
• Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
• Work member cases/activities assigned
• Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
• Log, research and make necessary general ledger, account adjustments and/or returns
• Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
• Research and verify incoming and outgoing funds transfer information
• Communicate with vendor to process funds transfers
• Understand and be familiar with outgoing and incoming funds transfer laws
• Verify members for outgoing funds transfers, and Client verifying and releasing funds transfers
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Top Requirements

• Banking/credit union experience
• Knowledge of wire transfers
• Ability to handle high volume of phone calls this person will be assisting customers on the phone
• Ability to be in the office every day (there will be no remote work)

Minimum Qualifications

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

• Previous customer/member service experience
• Previous banking or Credit Union experience

Knowledge, Skills & Abilities

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to effectively communicate with all levels, both verbally and in writing
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any role assigned within department
• Ability to interact professionally with all employees and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to work extended hours in support of business needs
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks