Senior Technology Experience Consultant

Job DescriptionThe Technology Experience Consultant is a strategic business role responsible for representing the end-user voice in technology decisions and driving the product roadmap for RBC Wealth Management. This position serves as the primary liaison between field operations, wealth management leadership, and technology teams—ensuring that technology investments directly support advisor productivity, client experience, and business profitability. The role combines strategic influence over product direction with hands-on accountability for adoption execution and serving as the escalation point for complex user issues and second-level support.What is the opportunity?TEC serves as thesubject matter expert voice bridging technology with field needs — representing financial advisors, client associates, and clients to help shape the end-user experience. This role eliminates the disconnect between what technology teams build and what field professionals actually need to serve clients effectivelyWhat will you do? Serve as subject matter expert representing the voice of the end user across technology initiatives.Drive adoption for all technology applications, while identifying early on any potential barriers to adoptionCapture, analyze and share end-user feedback received to stakeholdersIdentify opportunities to leverage initiatives across multiple business channelsInfluence the development of new and enhanced technology, policy and proceduresDefine the entrance and exit criteria for pilot(s) and rolloutsDevelop pilot and rollout plan for new and ongoing technology initiatives, sequencing timelines against other pilots, rollouts and competing business prioritiesCollaborate across internal departments on messaging and supporting materials to ensure consistent communication, awareness and adoptionOwn the training and support approach for new and enhanced technology as well as all new and existing collateral materials (user guides, handbooks) are up to date and effective What do you need to succeed?Must Have Bachelors degree or equivalentMinimum five years of financial services industry experienceMinimum three years of experience in training for the adoption of new technology, processes and policiesUnderstanding of the client and advisor engagement experienceAn in-depth understanding of the firm’s compliance policies and proceduresNice to HaveStrong business technology background - able to quickly learn new tools and technologiesStrong verbal and written communication skillsStrong interpersonal and organizational skillsAdvance technology and presentation skills: MS Office, Web-based learning tools, digital collaboration and presentation toolsWhat’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business WMUSThe expected salary range for this particular position is $77,000-$143,000 depending on your experience, skills, and registration status, market conditions and business needs.You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC’s high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsBusiness, Business Technology, Communication, Creativity, Curriculum Development, Detail-Oriented, Multi-Level Communication, Problem Resolution, Self Motivation, Team Collaboration, Technological Experience, Training TechnologiesAdditional Job DetailsAddress:250 NICOLLET MALL:MINNEAPOLISCity:MinneapolisCountry:United States of AmericaWork hours/week:40Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2026-09-03Application Deadline:2026-11-27Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.Job SummaryJob number: R-0000185736Date posted : 2026-09-03Profession: Human ResourcesEmployment type: Full time