Patient Financial Clerk- Full Time

POSITION: FINANCIAL CLERK

DEPARTMENT: FINANCIAL SERVICES

FLSA STATUS: NON-EXEMPT

Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.

JOB SUMMARY:
Work with Financial Services, Admissions, Clinic Personnel and Case Management on patient payment options.  Interact with patients about payment options.  Assist with various duties in the Financial Services department.

JOB RELATIONSHIPS:
Responsible to: Patient Accounting Director
Positions Directly Supervised: None
Regular Contact with: All hospital and clinical personnel, Physicians, and the public

MISSION STATEMENT:
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.

ESSENTIAL JOB FUNCTIONS:

1. Receive and post payments, print receipts for payments received.
2. Print and mail itemized statements as requested.
3. Assist patients with bill related questions.
4. Create and maintain payment plans and ACH payments.
5. Work NSF and returned checks.
6. Client billing.
7. Daily deposits – balance and monitor cash boxes at registration locations.
8. Work and log returned mail, updating addresses as necessary.
9. Monitor Bad Debt accounts, send new accounts to proper collector, monitor and post bad debt recoveries.
10. Work bankruptcy accounts and deceased patients.
11. Review ambulance bills for proper payer, post charges when necessary.
12. Distribute daily claim reports.
13. Any other duties as assigned.

QUALIFICATIONS:

Education:
High school diploma or equivalent is required. College and/or technical school training in office and/or field of study preferred.

Work Experience:
Data processing and office experience are preferred. Medical/hospital and customer service background preferred but not required.

Required Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills
• Ability to read and write effectively
• Ability to multitask and manage time effectively when completing several tasks at once
• Strong organizational skills
• Maintain confidentiality of patient and company information
• Strong customer service skills
• Proficient with computers and ability to learn computer software

Physical Requirements:  

• Remain in a stationary position for long periods of time
• Occasionally move about the facility to access various departments and patient care areas
• Position self to maintain files in file cabinets and use office equipment such as printers, scanners, etc.
• Constantly operates a computer and other office machinery such as computer printers, scanner, etc.
• Ability to observe details at close range
• Ability to move boxes, equipment, etc. up to 10 pounds across the office for various needs

OSHA EXPOSURE CATERGORY:   C Not at risk for blood borne pathogens.

Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.