Applications Support Partner

IT Business Partnering Manager

Are you looking to expand your technical expertise in a global environment that allows you to keep pace with the speed of change? At Haleon, we are transforming how digital technologies are used to improve performance across the organization.

As an IT Business Partnering Manager, you will support the local Pharmaceutical business team by providing appropriate Tech consultancy related to Tech tools and solutions to support the delivery of business objectives.

This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

• Drive the maximum business utilization of the Strategic Technology solution deployed to the local market
• Partner with the business to simplify their process through optimal usage of the technology solutions supported by Haleon Tech
• Work with business stakeholders to establish feasibility studies and project proposals aligned with Tech and Business strategies and priorities
• Capture, assess and prioritize business requirements for new solutions or changes to existing systems
• Provide feasibility studies based on business requirements and establish and execute plans for locally driven Tech initiatives and local implementations of central/regional systems
• Coordinate local project activities in accordance to Haleon standards and best practices
• Ensure all local projects meet quality, risk and compliance standards and report the status to all project stakeholders on regular basis along with budget updates and key risks and issues
• Provide expert troubleshooting across multiple technology domains and business areas
• Champion continuous improvement efforts focused on end-user experience which reduce risk and/or lower the cost of ownership to the overall business process
• Monitor user satisfaction and service performance for Tech services used locally and work with relevant Service Managers and business stakeholders to address any negative Voice of Customer (VoC) data

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• Bachelor's degree in Computer Science or related field
• Experience in business analysis or change management, application management, or project management
• Experience working closely with business on technology enabled transformations or projects
• Experience with Digital Technology & innovative ways to leverage digital solutions

Preferred Qualifications

If you have the following characteristics, it would be a plus:

• Master's degree in Computer Science or related field
• Familiarity with business processes, workflows and how IT tools can support business objectives
• Strong communication skills, sufficient to build and maintain relations with business stakeholders
• Strong influencing skills and ability to use technical expertise to influence peers and managers

Why Haleon?

Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behaviours that will enable us to Win as One. This framework guides our decision-making, strategy, and culture. The successful candidate will demonstrate the following capabilities:

• Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first.
• Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact.
• Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace.
• Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others.

Code of Conduct as a Leader within Haleon, as a manager, you have an important responsibility to ensure that this Code is applied correctly and to promote an ethical culture.

• Be the role model that brings our Code to life, by always acting with the highest ethical standards.
• Ensure your team, especially new members, are familiar with our Code and the Ethics & Compliance contact, in your market.
• Maintain an environment of trust that allows all to Speak Up, reinforcing the guarantee of anonymity and non-retaliation.
• Listen to your team and promptly raise any compliance concerns you become aware of.
• Make any necessary corrective and preventive decisions, in a timely manner.
• Recognize those in your team who display ethical behavior; share examples of good ethical decision-making, so all understand how we expect them to act.
• Provide timely support into any company investigation of potential wrongdoing.

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to Candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.