IT Support Specialist

Job Description

Job Description

Imedview, Inc. is a leader in medical record management and scheduling services for litigated cases. With more than 20 years of experience, we bring together operational excellence and innovation to support hospitals, law firms, and insurers. Our technology is central to how we serve clients and empower our internal teams, and we’re looking for an IT Support Specialist to help shape the future of our technical operations.

Why Imedview?

• Proven Success : From a team of 10 to over 150 employees, with a retention rate of 90%+.
• Award-Winning Culture : A six-time “Great Place to Work” honoree, recently named to the Fortune Best Workplaces in New York 2026 list (small & medium business category).
• Client-Centric Approach : We’re more than a vendor - we’re a trusted partner.

Role Overview

The IT Support Specialist supports Imedview’s day-to-day technology operations and plays a key role in delivering a reliable, secure, and well-organized IT environment for staff. This role is responsible for onboarding new employees with hardware and software, resolving internal technical issues, maintaining inventory, contributing to documentation, and supporting IT projects as needed.

The ideal candidate has 3–5 years of hands-on IT experience, formal training (degree or IT certifications), and thrives in a hybrid environment where independence, organization, and follow-through are essential.

Key Responsibilities & Accountabilities

Onboarding & Equipment Management

• Prepare, configure, and deploy laptops, peripherals, and software for new hires.
• Assemble IT onboarding packages and ensure timely setup for incoming employees.
• Process and test returned equipment to ensure functionality before reissuing.
• Maintain the IT asset inventory, including lifecycle tracking and documentation.
• Submit hardware/software purchase requests for approval.

Technical Support & Troubleshooting

• Serve as the first point of contact for Level 1 IT tickets and internal technical inquiries.
• Diagnose and resolve common hardware, software, account, and connectivity issues.
• Escalate Level 2+ issues appropriately, while ensuring clear documentation for senior IT staff.
• Support staff across Windows, Microsoft 365, VPN access, collaboration tools, printers, and company applications.
• Track, update, and close tickets in the IT ticketing system with thorough notes and consistent follow-up.
• Support vendor and partner meetings by providing technical insights as needed.

IT Operations & Documentation

• Keep equipment logs, troubleshooting notes, and IT procedures up to date.
• Assist in maintaining and updating SOPs, training materials, and knowledge bases.
• Conduct basic research on emerging technologies and tools that support efficiency.
• Travel to the Saugerties office periodically to provide onsite support.

Daily Tasks

• Monitor and triage incoming Level 1 IT tickets.
• Provide prompt, professional support to all employees via chat, email, or remote tools.
• Log recurring issues and recommend improvements to reduce repeat tickets.
• Troubleshoot common issues in Windows, Office 365, VPN, and company applications.
• Maintain accurate documentation of changes, fixes, and device assignments.
• Monitor IT asset usage and flag inventory needs.

Knowledge, Skills & Abilities

• 3–5 years of experience in an IT support or IT operations role.
• Degree in Information Technology or related field or equivalent IT certifications (CompTIA A+, Network+, Google IT Support, Microsoft, etc.).
• Proficiency with Microsoft 365 (Word, Excel, OneDrive, Teams) and Adobe tools.
• Strong foundational knowledge of hardware, operating systems, and troubleshooting.
• Ability to communicate clearly with non-technical staff and provide patient support.
• Highly organized with strong follow-through and the ability to juggle multiple tasks.
• Self-motivated, dependable, and able to work independently in a hybrid environment.
• Comfortable adapting to shifting priorities and fast-paced operations.

Physical Requirements

Ability to sit, stand, and use standard office equipment for extended periods; occasional lifting up to 20 lbs. may be required.

Working Conditions

Employees residing within 75 miles of the office may be required to maintain regular in-office attendance. Employees residing outside of 75 miles may be required to travel intermittently to the office (travel expenses covered by the company) and attend company-hosted events with advance notice.

What We Offer

• Company-provided equipment to perform essential job duties
• 401(k) with employer match and profit sharing (when eligible)
• Comprehensive health, dental, and vision coverage
• HSA and FSA options, company-paid life insurance, and short-term and long-term disability
• A full hour of paid lunch, every day
• Paid time off and holidays — plus extra paid days for your birthday, work anniversary, and volunteering

We are an equal opportunity employer and hire based on merit. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Imedview provides record management and scheduling services for litigated cases. With over 20+ years in the IME industry, Imedview continues to be innovative and offers new services to assist our clients.

Company Description

Imedview provides record management and scheduling services for litigated cases. With over 20+ years in the IME industry, Imedview continues to be innovative and offers new services to assist our clients.