Regional Support Manager

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a , an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security is currently hiring an experienced Regional Support Manager to be based out of our Delaware regional office in New Castle . The Regional Support Manager is responsible for providing broad support within the region to include recruiting, onboarding, training, compliance, and employee support in alignment with Sunstates’ operational objectives.

This is an in-person, in-office role - not remote or hybrid.

This position offers a base salary of up to $68,000 - PLUS an annual performance-based bonus, full medical, dental, and vision insurance coverage, generous PTO, 401k plan with company match, tuition assistance, and much more.

GENERAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

RECRUITING AND TALENT ACQUISITION:

• Identify and recruit high-potential candidates whose skills, culture, motivation, and ambition align with our company’s needs.
• Work with management to identify internal hiring needs, understand job requirements, and create job descriptions when needed.
• Set up and run job fairs and local recruiting events.
• Drive the applicant tracking process to ensure all openings are posted and applicant flow is sufficient to support regional staffing needs.
• Utilize social media platforms (LinkedIn, Twitter, Facebook, etc.) and networking events to attract candidates.

ONBOARDING AND TRAINING:

• Manage the full onboarding process for new hires, from offer through deployment to the site.
• Coordinate and proctor licensing classes, CPR training, and other required sessions.
• Schedule and track, and ensure completion of Sunstates Security Orientation and SOLO.
• Liaise with the HR department to track pre-employment paperwork and compliance requirements.
• Ensure smooth transition of employees from hiring through placement on site.

COMPLIANCE AND EMPLOYEE SUPPORT:

• Track terminations to ensure proper documentation is completed by the operations team.
• Monitor ongoing compliance, training, and licensing requirements across the region.
• Oversee regional compliance programs such as random drug testing, monthly vehicle inspections, and other safety-related requirements.
• Assist employees with questions or training related to eHub, LMS, Post Orders, and other systems.
• Maintain employee licensing records and ensure state compliance.

QUALIFICATIONS:

• Two(2) or more years of related recruiting, training, or administrative experience.
• Excellent organizational, communication, and time management skills.
• Proficiency with MS Office Suite; experience with Applicant Tracking Systems (ATS).
• Ability to work both independently and collaboratively in a team-oriented environment.
• Occasional travel - via vehicle or air, and up to 35% of the time - is required to support site operations and regional events.

EDUCATION, EXPERIENCE AND SKILLSETS DESIRED:

• High school diploma/GED required; college coursework preferred.
• Strong interpersonal skills with a team-player and people-oriented approach.
• Ability to multitask in a fast-paced environment.