Service Center Manager - Eurofins Environment Testing Southeast - Charlotte, NC

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Eurofins Environment Testing is seeking a dynamic manager with supervisory experience who enjoys networking within the environmental industry. The Service Center Manager will act as a liaison between the laboratory and the local client base. This role will maintain the service center facility, manage staff and work with the Sales Department to develop and grow the area client base.

Environmental industry/environmental laboratory experience is strongly preferred.

Essential Duties and Responsibilities:

• Primary point of client contact for the service center, address any client issues or questions
• Maintain the facility and uphold company EH&S policies
• Manage personnel and schedule Courier/Field Sampler pick-ups and deliveries, as needed
• Business development - manage projects and assist Account Executives with meeting sales initiatives
• Order supplies, track revenue, monitor costs and reduce inefficiencies at the service center
• Maintain knowledge of method requirements, holding times and project requirements.
• Networking - attend industry events, conferences and trade shows. Monitor local market trends, capitalize on opportunities to bring in new business, visit clients. Be aware of local competition and pricing.
• Other duties as assigned.

Qualifications

Basic Minimum Qualifications (BMQ):

Education : BS/BA in Chemistry/Sciences (Business Management, Marketing, or equivalent experience may substitute for degree) is preferred but not required

Experience :

• Minimum 3 years client relationship or customer service experience
• 1-2 years bench level Chemistry experience preferred
• Prefer supervisory experience

Supervisory Responsibility : may supervise service center staff

Ability and/or Skills (BMQ):

• Knowledge of business principles, client markets, marketing
• Strong management, communication (written and verbal) and conflict resolution skills
• Strong client service skills
• Knowledge of environmental methodology
• Ability to multi-task and adapt to changing priorities
• Public speaking and networking skills

Additional Information

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time, Monday - Friday 8:00 am - 5:00 pm. Candidates currently living within a commutable distance of Charlotte, NC are encouraged to apply.


Pay range: $58,000 - 65,000/yr.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in "Testing for Life," our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins' commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same-serving as a true ESG Enabler.

Find out more in our career page:

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.