Front Desk Supervisor

Front Desk Supervisor – WinStar World Hotel $19 to $21 per hour DOE Are you a hospitality enthusiast who thrives in a fast‑paced, customer‑focused environment? Do you have a passion for creating unforgettable guest experiences while leading and inspiring a team? If so, we want YOU to be part of our amazing team at WinStar World Hotel! As a Front Desk Supervisor, you will play a pivotal role in ensuring our guests receive exceptional service, while leading our talented front desk team to success. You’ll work hand‑in‑hand with our Front Office Manager to oversee daily hotel operations, maximize revenue, and foster a culture of excellence. Key Responsibilities Deliver 5‑star customer service, ensuring each guest leaves with a smile from check‑ins to check‑outs. Take ownership of front desk operations, motivate the team, and guarantee every staff member is in the right place at the right time. Monitor room reservations and departmental budgets to meet revenue goals; assist in preparing financial reports. Provide continuous training, coaching, and feedback to the front desk team to help them grow and excel. Manage staffing adjustments, support sales calls, implement corporate marketing initiatives, investigate guest complaints, and ensure safety standards are always met. Practice WinStar’s values, uphold high standards, and have a positive impact on the team and guests. What We’re Looking For Previous hospitality experience with a strong understanding of front office operations, customer service, and management. Excellent written and verbal communication skills to provide clear direction and exceptional service. Strong attention to detail and problem‑solving abilities; manage multiple priorities in a fast‑paced environment while maintaining high service standards. Solid understanding of hotel systems and financial management to thrive in this role. Natural team player who inspires colleagues and fosters a positive work environment. Physical & Mental Requirements Ability to move swiftly and safely in a dynamic environment. Capable of lifting up to 25 pounds. Comfortable working in varying temperatures and high‑energy settings. Why Join Us? Career Growth – we promote from within and provide opportunities for advancement. Exciting Environment – work with a passionate team in one of the largest resort hotels in the region. Competitive Pay & Benefits – we offer a competitive salary and benefits to reward dedication. Ready to join our winning team? Apply today. You can also text us at View phone number on click.appcast.io for more information. Let’s create unforgettable experiences together at WinStar World Hotel! #J-18808-Ljbffr