Senior Cloud Operations Engineer

Senior Cloud Operations Engineer The Senior Cloud Operations Engineer leads enterprise cloud platform operations, governance, security, reliability, and optimization across Amazon Web Services (AWS) and related cloud technologies. This person serves as the technical anchor of the CloudOps function, mentors the junior team members, and ensures cloud services remain stable, secure, scalable, cost-effective, and aligned with business priorities. This role establishes platform standards, operational practices, service objectives, and accountability across the cloud environment. This person partners closely with Cloud Engineering, Security, and Enterprise IT to enable modernization while protecting operational stability and business continuity. AI fluency is core to this role: Jumpmind expects its CloudOps team to actively use AI tools and build lightweight agents to reduce toil, speed up diagnosis, and automate operational workflows, not just run infrastructure manually. Day-to-day responsibilities: Monitor production infrastructure health, availability, and performance across cloud environments; own alerting and dashboards (uptime, latency, error rates, capacity) Lead incident response for production issues — triage, coordinate, drive root-cause analysis, and own postmortems/corrective actions Operate and troubleshoot Kubernetes clusters in production — node health, pod scheduling issues, resource limits/requests, cluster upgrades, and workload scaling Manage patching, OS/dependency updates, configs, and vulnerability remediation timelines for infrastructure in coordination with Security Own capacity planning and scaling decisions ahead of peak retail traffic events Drive cloud cost optimization (FinOps) — rightsizing, reserved capacity, waste elimination, monthly spend reviews Manage backups, disaster recovery testing, and recovery runbooks Execute infrastructure changes defined by Cloud Engineering's IaC (Terraform) — apply, validate, and operate what Engineering builds Build and refine operational runbooks, on-call procedures, and escalation paths Serve as the technical mentor for the Junior Cloud Operations Engineers — pairing, code/config review, on-call shadowing Partner with Cloud Engineering on handoffs from build to run; flag operational gaps (missing alerting, fragile deploy patterns) back to Engineering Support audit and compliance evidence requests (SOC 2, PCI DSS) related to operational controls, access, and change management Participate in an on-call rotation Build and maintain AI agents and AI-assisted automations that handle operational toil — e.g., alert triage/summarization, log analysis, runbook execution, auto-remediation of known failure patterns Evaluate and integrate AI/LLM-powered tools into the operations workflow (incident summarization, on-call copilots, ChatOps assistants) and drive adoption across the team Use AI coding/agent tools day-to-day to write and maintain operational scripts, IaC change validation, and internal tooling faster Required qualifications: 5+ years in cloud operations, SRE, DevOps, or infrastructure engineering roles Deep hands-on experience with a major cloud provider (AWS preferred) Strong troubleshooting skills across networking, compute, storage, and containerized workloads Experience owning incident response and writing postmortems Comfort reading and operating Terraform managed infrastructure (not necessarily authoring modules from scratch) Experience with monitoring/observability tooling (e.g., CloudWatch, Datadog, Grafana, Prometheus) Familiarity with compliance-driven environments (SOC 2, PCI DSS) and working alongside a security team Excellent written communication — this role will produce runbooks, postmortems, and audit evidence Hands-on experience using AI tools in daily technical work, and demonstrated experience building or configuring AI agents/automations Experience leveraging AI to automate operational workflows — examples might include auto-generated incident summaries, AI-assisted root cause analysis, or agentic remediation scripts Preferred qualifications: Experience operating infrastructure for a SaaS or retail/commerce platform with high-availability requirements Scripting ability (Python, Bash, or Go) for operational tooling and automation Prior experience mentoring or leading a junior engineer Exposure to SIEM or security monitoring tooling Experience with agent frameworks or protocols (e.g., MCP) and integrating AI agents with internal systems (Slack, ticketing, monitoring) Familiarity with AI governance/security concepts (model access controls, data exposure risks in AI tooling) JumpMind Inc