Customer Care Representative
Helzberg
Job Description THE DEPARTMENT:
The Customer Care Department manages all aspects of customer service for Helzberg Diamonds including support for Helzberg.com, stores, special orders and the S.S.C. The primary mission of the Customer Care Department is to be a sales channel that provides value-added customer support and enables the growth of our organization both offline and online. The department is a collaborative team of professionals dedicated to creating the best customer experience in the jewelry business. POSITION SUMMARY:
Customer Care Representatives provide high touch customer service for our Helzberg customers. Customer care assists customers with sales, provide product information to shoppers, resolve purchase issues, and research questions. Our Representatives interact with many departments within the corporate office as well as with our Store Managers, Regional Managers, and of course our customers to resolve difficult situations. Customer Care Representatives must be passionate about customers, detail oriented, good at problem solving, have a sincere interest in learning all they can, and enjoy working in a fun atmosphere that is fast paced.
This is a full time, M-F, position that does have occasional Sat. shifts. Shifts are subject to change based on volume and company needs. Some mandatory overtime may be required depending on volume.
PRINCIPAL ACCOUNTABILITIES:
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
COMPETENCIES:
Customer Service Orientation, Responsiveness, Integrity, Teamwork and Cooperation
The Customer Care Department manages all aspects of customer service for Helzberg Diamonds including support for Helzberg.com, stores, special orders and the S.S.C. The primary mission of the Customer Care Department is to be a sales channel that provides value-added customer support and enables the growth of our organization both offline and online. The department is a collaborative team of professionals dedicated to creating the best customer experience in the jewelry business. POSITION SUMMARY:
Customer Care Representatives provide high touch customer service for our Helzberg customers. Customer care assists customers with sales, provide product information to shoppers, resolve purchase issues, and research questions. Our Representatives interact with many departments within the corporate office as well as with our Store Managers, Regional Managers, and of course our customers to resolve difficult situations. Customer Care Representatives must be passionate about customers, detail oriented, good at problem solving, have a sincere interest in learning all they can, and enjoy working in a fun atmosphere that is fast paced.
This is a full time, M-F, position that does have occasional Sat. shifts. Shifts are subject to change based on volume and company needs. Some mandatory overtime may be required depending on volume.
PRINCIPAL ACCOUNTABILITIES:
- Assisting customers with their online purchases via phone, chat, email, on camera video assistance, and social media. Assistance will include helping customers promote products, make appropriate sales offers and finalize sales, make informed buying decisions, and follow-up on customer questions.
- Assisting customers with concerns originating at the store, or through a visit to Helzberg.com.
- Listening to the customer's issue and entering customer data into the case management system.
- Contacting the stores to acquire specific case details and conduct research with other departments in the Store Support Center (SSC).Consulting with SSC management to determine the best solution for customers that stay within company guidelines.
- Responding to customer requests for information and assistance by way of telephone, chat, video, email, and written letter.
- Informing customers about products, services, policies and procedures.
- Assuming responsibility for additional projects or responsibilities as assigned to support the Customer Care Department.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.
QUALIFICATIONS:
- Associate's degree in Retail Management or Business Administration preferred.
- One to three years of experience in customer service required. Equivalent combination of education and experience will be considered.
- Experience in a retail store environment preferred.
- Sales experience is preferred, but not necessary.
- Customer service orientation, strong communication skills, and the ability to use desktop software (Outlook, Excel, Word) required.
- Must be comfortable on camera & display a knack for having fun conversations in a social media environment.
- Must be comfortable with technology.
- Must also have the ability to demonstrate problem-solving skills and resolve customer conflict.
- Regular, predictable onsite attendance is required to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
COMPETENCIES:
Customer Service Orientation, Responsiveness, Integrity, Teamwork and Cooperation
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Care Representative in Kansas City, MO vacancy
- ...Job Details PURPOSE: The Customer Care Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/requests. PRIMARY RESPONSIBLITIES: • Responds to customer...SuggestedWork at office
$17 per hour
...Location: Lenexa, KS Type: Temporary Job #40350 Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering...SuggestedContract workTemporary workMonday to FridayShift work$17.25 - $19 per hour
...Job Description Customer Care Representative I - Lenexa, KS Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice,...SuggestedHourly payFull timePart timeWork experience placementRemote workMonday to FridayFlexible hours$17.2 per hour
...Job Description Customer Care Representative II - Lenexa, KS, Tuesday to Saturday, 1:00 PM to 9:30 PM EST Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication...SuggestedHourly payFull timePart timeWork experience placementFlexible hoursShift workAfternoon shift$18 per hour
...while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role...SuggestedWork at officeLocal areaVisa sponsorship- ...Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account‑related inquiries, and delivering...Local area
$24.35 per hour
Customer Care Representative (Hybrid - Kansas City, KS) Our customers rely on a single point of contact for all inquiries related to coverage, rates, billing, and policy reviews. As a Customer Care Representative, you will be the first line of support, providing proactive...Work at officeRemote workMonday to FridayFlexible hoursShift work- Description Wyandot BHN is seeking a dedicated Customer Care Representative to ensure an exceptional experience to our guests. The position supports the organization by answering phones, scheduling appointments, greeting visitors, and processing mail. Purpose: Accountabilities...Work at office
$50k - $60k
...than 120,000 healthy and environmentally conscious customers across North America. Quench bottle‑free water... ...About the Role Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Representative is responsible for delivering world‑class customer...- ...phone as assigned by management; perform quality verification of customer shipping information, order details, and pricing. Answer... ...intranet. Perform all the essential functions of the Order Entry Representative. Perform other duties as assigned. Report any actual or...Work at office
- ...Fleet Billing Clerk Olathe Ford Sales, Inc. is seeking a detail-driven and customer-friendly Fleet Billing Clerk to support our team, with a strong focus on fleet customers, rebates, and invoice processing. This role is ideal for someone who combines accuracy and organization...Temporary workWork at officeFlexible hours
- ...highly motivated and detail oriented personality. The right individual should be confident in verbal and written communication to customers as well as other staff memebers, invoicing, answering phones and greeting customers, using various office equipment and some accounting...Temporary workWork at office
- ...and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and... ...applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital...Full timeTemporary workCasual workWork at officeLocal areaRemote work
- ...leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging...Temporary work
- ...About Netsmart At Netsmart, improving care delivery isn't just our aspiration; it's our passion!... ...Overview: We're looking for a Client Services Representative who is passionate about delivering excellent customer support and contributing to a positive client experience...For contractorsWork experience placement
$17 - $20 per hour
...Client Service Representative GoodVets Overland Park Leawood - Overland Park, KS Who We... ...passionate about delivering gold-standard care. We sit at the intersection of quality-first... ...What You'll Do : Deliver elevated customer service with warmth, empathy, and...Local areaFlexible hoursWeekend workAfternoon shift$16.5 per hour
...Job Description Client Service Representative I - Temporary role until end of year | Fully Remote Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. Training schedule...Hourly payTemporary workWork experience placementWork at officeImmediate startRemote workWork from homeMonday to FridayShift work- ...Client Services Representative The purpose of the Client Services Representative is to apply the knowledge of Allied's products, the... ...functions of the company. A CSR will step outside the "normal" customer service interaction and intentionally create a person-to-person...Work at officeMonday to Friday
- ...The Home Depot in Olathe, Kansas is seeking a Lot Associate to assist customers with loading their vehicles and to maintain the entrance of the store. This role requires excellent customer service skills as the Lot Associate often interacts with customers as they arrive...
- ...Automotive Call Center Representative/Business Development Representative McCarthy Chevrolet- Overland Park is seeking to add a Business... ...and is where our sales and service departments look for new customers. First impressions are key in this position as you are...Flexible hours
$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting... ...customers with finding pet food and supplies, answer basic pet care product questions, restock shelves, organize merchandise, help set...Hourly payFull time$20 per hour
...problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you. At Spectrum, we keep our customers connected, and through Spectrum Mobile...Local areaImmediate startVisa sponsorshipFlexible hoursShift workNight shift- Job Announcement Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new...
- ...bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our... ...Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world...Work at office
- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
$17.5 per hour
...The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating... ...and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation...Immediate startWorldwideShift work$16 - $17 per hour
...Customer Service Representative LoanMax Title Loans 1605 E Santa Fe St Olathe, KS 66061 Pay Range $16 - $17 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but...Hourly payFull timeTemporary workMonday to Friday- ...As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Essential Functions To perform this job successfully, an employee...Local area
- ...Heroes LLC as a CSR, where you'll play a key role in maintaining customer satisfaction and building positive relationships between a... ...data entry skills Work Environment: Customer Service Representative will work on site, in the office. The shift is Saturday & Sunday...Work at officeShift workWeekend workAfternoon shift
- ...market segments. For more company information, please visit our websites at and We are looking for an experienced Customer Support Representative with strong phone skillsand a willingness to learn about the performance aftermarket industry. Being an auto,...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Representative. Be the first to apply!
Related searches
- part time customer representative Kansas City, MO
- remote customer service advisor Kansas City, MO
- client service representative Kansas City, MO
- bilingual customer service representative spanish english Kansas City, MO
- technical customer service advisor Kansas City, MO
- insurance customer service advisor Kansas City, MO
- bilingual customer support specialist Kansas City, MO
- online customer service assistant Kansas City, MO
- client solutions specialist Kansas City, MO
- customer service associate Kansas City, MO


