Field Service Technician

Field Service Technician

This role focuses on the installation, maintenance, troubleshooting, and repair of complex cold, warm, and hot forging presses and related equipment used in industries such as automotive, aircraft, medical, and bridge construction. You coordinate projects, attend customer and vendor meetings, and provide high-quality field service at customer plants, ensuring machinery operates safely, efficiently, and reliably.

Responsibilities

• Install, commission, and set up forging presses and related equipment at customer facilities accurately and efficiently.
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and low-voltage systems on forging machinery to quickly identify root causes of issues.
• Repair forging machines and related equipment with a strong focus on safety, quality, and long-term reliability.
• Perform thorough preventive maintenance on machinery, including cleaning parts and adjacent areas, and document findings in detailed reports within established timelines.
• Make modifications and minor redesigns to machines and accessory components as needed to improve performance and reliability, following established approval processes.
• Assemble and disassemble machinery and components precisely, using accurate measurements and referring to machine drawings and schematics at all times.
• Read, interpret, and use mechanical and electrical blueprints, assembly drawings, and parts diagrams to guide work in the shop and at customer sites.
• Follow established tool procedures, maintain lockout/tagout locks, and adhere strictly to all safety protocols when working inside machines and performing repairs.
• Send, receive, and analyze customer interview sheets to understand equipment history, usage, and issues, and use this information to plan maintenance and service activities.
• Coordinate closely with Sales and Office staff regarding ongoing projects, scheduling, customer needs, and service priorities.
• Obtain approval from the Field Service Supervisor for all purchases related to parts, tools, and project requirements.
• Ensure necessary parts, tools, and documentation are prepared and ready prior to each project, including travel arrangements and field service reports.
• Check and account for all tools before leaving customer sites, and organize tools upon returning to the shop to maintain proper inventory and readiness.
• Accurately pull and highlight assembly and parts drawings, noting items that are quoted or may need replacement, and maintain precise measurement figures during all work.
• Complete assigned projects thoroughly, on time, and to a high standard of quality, ensuring customer satisfaction and machine reliability.
• Refer to machine drawings consistently when working in the shop, at job sites, or when discussing issues with customers, and report status and concerns to supervisors.
• Follow up with customers after service work to confirm performance, address any concerns, and document results and feedback.
• Communicate effectively and professionally with customers, vendors, and internal teams, providing clear updates, explanations, and recommendations.
• Participate in team-oriented in-house work, including planning, documentation, and coordination of upcoming installations and service visits.
• Maintain a high level of customer service and satisfaction through responsive support, clear communication, and reliable technical expertise.

Essential Skills

• 2–3 years of experience in mechanical or electrical work, preferably on industrial machinery or heavy equipment.
• Strong mechanical aptitude with the ability to understand and work on complex mechanical systems.
• Hands-on experience troubleshooting mechanical, hydraulic, pneumatic, and low-voltage electrical systems.
• Ability to read and interpret mechanical and electrical blueprints, schematics, and assembly drawings.
• Proficiency in using hand tools, power tools, precision measuring instruments, and standard maintenance equipment.
• Demonstrated ability to perform installation, maintenance, repair, and preventive maintenance on industrial machinery.
• High level of customer service orientation with experience interacting directly with customers at their facilities.
• Ability to work effectively as part of a team and collaborate with field service, sales, and office staff.
• Willingness and ability to travel up to approximately 70% during the week or month, with current travel needs up to about 80% due to demand.
• Strong troubleshooting, problem-solving, and analytical skills in field service environments.
• Capability to follow and enforce safety procedures, including lockout/tagout, and adhere to established tool and work processes.
• Effective verbal and written communication skills for interacting with customers and documenting service activities.
• Organizational skills to plan projects, prepare tools and parts, and complete reports within required timeframes.

Additional Skills & Qualifications

• Experience with welding and fabrication for machine components and structural modifications.
• Experience with bronze scraping techniques for precision fitting and alignment of machine parts.
• Familiarity with Mitsubishi PLCs and other programmable logic controllers.
• Exposure to robotics, servo systems, CNC controls, and related automation technologies.
• Experience with electrical wiring, cranes, and material-handling equipment in industrial settings.
• Proficiency with Microsoft Office applications, particularly Excel and Word, for documentation and reporting.
• Comfort working with detailed mechanical and electrical drawings and technical documentation.
• Ability to manage multiple projects and travel schedules while maintaining high-quality work standards.

Travel Benefits

• Daily Allowances
• Mileage/gas
• Travel pay
• Hotel, airfare, and travel expenses paid when needed

Why Work Here?

You will join a supportive, team-oriented environment that values technical excellence and customer satisfaction. The organization offers a comprehensive benefits package, including medical, dental, and vision coverage with low employee premiums and strong coverage for preventive, outpatient, and inpatient services. Many medical services and prescriptions are covered at 100% after the deductible, and dental and vision plans provide generous coverage for exams, frames, lenses, and essential services. Employees may purchase voluntary life insurance and are eligible to participate in a SIMPLE IRA retirement plan after one year of service, with a 100% employer match on contributions up to 3%. Payroll is provided on a bi-weekly basis via direct deposit, supporting financial stability and convenience. Overall, the culture emphasizes collaboration, safety, and professional growth, offering meaningful field work combined with a comfortable in-house environment and long-term career development opportunities.

Work Environment

This is a traveling field service position, with travel currently up to about 80% of the time due to increased demand for installations and servicing of forging machinery at customer plants. When not traveling, you work in a very clean, temperature-controlled facility with a close-knit, team-oriented atmosphere. Core business hours are approximately 8:30 a.m. to 5:00 p.m. Monday through Friday, with typical in-house technician hours from 7:00 a.m. to 3:30 p.m. Monday through Friday. You receive a laptop and dedicated desk space for in-house work, planning, documentation, and coordination of field service activities. The environment involves working around large industrial forging presses and related equipment, using tools, cranes, and precision instruments, while adhering to strict safety standards and procedures.

Job Type & Location

This is a Contract to Hire position based out of Marion, OH.

Pay and Benefits

The pay range for this position is $20.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Marion, OH.

Application Deadline

This position is anticipated to close on Sep 15, 2026.