Patient Accounts Representative (Medical Billing)

Job Description

Job Description

Patient Accounts Representative (Medical Billing) – Full-Time (40 hours/week)

CarePointe, PC – Merrillville, IN

CarePointe, PC is seeking a dedicated and motivated patient accounts representative to join our dynamic ear, nose and throat practice.  Our multidisciplinary ENT practice includes five otolaryngologists, two audiologists, and a nurse practitioner, all committed to delivering exceptional patient-centered care. If you thrive in a fast-paced clinical environment where teamwork, precision, and compassion matter, we’d love to meet you.

Position Overview

Responsible for coding, billing, managing, monitoring, and researching patient accounts to ensure accurate reimbursement, timely resolution of outstanding balances, and account reconciliation until a zero ($0.00) balance is achieved.

Key Responsibilities

• Posts medical practice, hospital and procedure charges
• Processes all insurance claims
• Manages, monitors, and collects payments on accounts from all third-party insurance payers and patients
• Researches, reviews, and follows up on all denied insurance claims and outstanding accounts.
• Prepares and sends patient statements
• Prepares and sends appropriate collection letters to patients with delinquent accounts.
• Researches, reviews, and processes patient and insurance refunds
• Works accounts listed in the collection module
• Contacts patients regarding account balances, payment arrangements, and account status.
• Receives incoming telephone calls from insurance carriers and patients regarding billing, insurance claims, and account inquiries
• Posts all insurance payments and provides backup assistance with insurance payment posting as needed
• Monitors accounts referred to collection agencies and follows up as appropriate

Qualifications

Required:

• High school diplomas or general education degree (GED)
• Knowledge, skills and experience with personal computers/software systems
• Strong organizational, communication and multitasking skills
• Empathy and professionalism
• Ability to work effectively with diverse patient populations

Preferred:

• Certificate in billing and coding
• One to two years of billing/coding experience in a medical practice
• Epic EMR experience

What We Offer

• Competitive salary
• Paid Time Off (PTO) + 6 paid holidays
• Medical insurance