Retail Cosmetics Brand Expert - Tom Ford, Westfield Valley Fair - Full Time

Job Overview As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast – creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. Day in the Life Every day starts with a positive example. As a Beauty Brand Expert Leader, you come in energized, greet colleagues warmly, and prepare a polished, organized counter. On the floor, you lead through action – welcoming customers, building lasting relationships, and offering personalized service. You maintain a shoppable space by ensuring testers are clean, signage is current, and displays reflect brand standards; you also support merchandising updates. You help the team finish strong by reminding them to share loyalty benefits, ensuring customers leave with everything they need, and ending each interaction with a sincere thank‑you. You model collaboration, honesty, and care, supporting your peers so the team can better serve customers and communities. You strive for excellence, take pride in your work, achieve sales goals, and learn from others to deliver individual and store results. Responsibilities Deliver exceptional customer service through personalized consultations and expert product knowledge. Build lasting relationships with clients and drive client development through outreach and follow‑up. Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results. Plan and execute in‑store and vendor‑led events to drive traffic and engagement. Maintain brand standards through proper merchandising, hygiene, and stock replenishment. Collaborate with vendors, personal stylists, and store leadership to optimize outcomes. Resolve customer concerns in a professional and customer‑first manner. Stay informed on new launches, best‑sellers, and beauty trends to support team education. Manage multiple priorities in a fast‑paced environment with strong attention to detail. Demonstrate sound judgment and a passion for the beauty industry. Acquire new customers by opening credit accounts and sharing loyalty benefits. Qualifications 3–5 years of relevant retail, beauty, or leadership experience preferred. Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality. Must be able to understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Essential Physical Requirements Requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions. What We Offer We offer a dynamic, inclusive environment with competitive pay and benefits. You will receive comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, and opportunities to join colleague resource groups and volunteer. Merchandise discounts. Performance‑based incentives. Annual merit review. Employee Assistance Program with mental‑health counseling and legal/financial advice. Potential eligibility for performance‑based incentives/bonuses and 3―5% commission on eligible net sales. About Us Macy’s offers unique opportunities across the retail and corporate spectrum. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing online shopping, or designing a balloon for the Thanksgiving Day Parade, you can be part of memorable moments in people’s lives. Legal Macy’s Inc. reserves the right to amend this job description at any time. This job description is not all–inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's