Loan Servicing Specialist

Job Title: Loan Servicing Analyst

Location: Charlotte, NC 28202

Pay Rate: $35 - $40/hr on W2

Duration: 03+ Months (Possibility of Extension)

Responsible for managing post-origination loan servicing activities, ensuring accurate processing of payments, adjustments, and documentation in compliance with regulatory and contractual requirements.

Responsibilities

• Monitor and process loan payments, payoffs, and account adjustments within loan servicing systems.
• Review loan documentation to verify accuracy, completeness, and compliance with internal policies.
• Respond to inquiries from borrowers, internal stakeholders, and third parties regarding loan status and servicing matters.
• Reconcile account discrepancies and resolve servicing-related issues in a timely manner.
• Maintain accurate loan records and generate reports to support audits, compliance reviews, and financial reporting.
• Assist with system enhancements, policy updates, and process improvement initiatives related to loan servicing operations.

Skills & Qualifications

• Experience in loan servicing, banking operations, or financial services.
• Familiarity with loan servicing platforms, processes, and documentation requirements.
• Knowledge of consumer finance regulations and loan servicing compliance standards.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficiency in Microsoft Office applications, particularly Excel.