Resident Services Coordinator

Job Description

Job Description

POSITION TITLE: Resident Services Coordinator W-H CLASS: Non-Exempt

REPORTS TO: Community Relations Manager HOURS/WEEK: 40

DEPARTMENT: Resident Services SALARY GRADE: 10

BENEFITS:

All employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family, including:

· Paid time off · Paid holidays · 401(a) w/ employer contribution

· Health Insurance · Dental Insurance · Vision Insurance

· Life Insurance · Employee Discounts · Employee Assistance Program

· Disability Insurance · Paid Training · Flexible Spending Account

· Wellness Program · Tuition Reimbursement · Other benefits available

ABOUT US:

Joining CCHAA means contributing to our mission to provide affordable housing for low to mixed-income residents of our community. As a valued employee, you will take an active role in our purpose to educate, provide resources, and enhance the quality of life for our residents. You are applying to work in a great industry!

JOB SUMMARY:

Under the direction of the Resident Services Manager, the RSC performs administrative and supportive services to meet the needs of Bluebonnet Gardens residents to promote an independent lifestyle. Supportive services include, but are not limited to, coordination of nutrition and wellness programs, other educational activities, and support of Resident Councils.

JOB DUTIES AND RESPONSIBILITIES :

• Receives referrals and coordinates/communicates services for resident needs, including meals support, health programs, continuing education, and other social supportive services.
• Performs home visits to deliver supplies to residents as needed.
• Monitors resident satisfaction with services and evaluates program successes.
• Schedule, coordinate, and liaise with community partners for on-site services, resident programs, and events.
• Maintains accurate documentation of services.
• Track participation and collect feedback.
• Prepares and submits reports
• Supports logistical needs for events and workshops, assists with set up and clean up
• Collaborate with other departments and organizations to ensure successful program execution.
• Makes recommendations for programs, activities, and program improvement overall to the Resident Services Manager.
• Delivers flyers, newsletters, and other outreach materials.
• Drives a passenger van to transport residents and/or helps obtain transportation for residents when necessary.
• Maintains open communication with all Property Managers at BBG sites.
• Maintains files on all residents who receive supportive services to include assessment, reporting, and follow-up documentation.
• Maintains supplies and bulletin boards.
• Performs other related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of general office procedures and business correspondence.
• Computer skills in Microsoft Office products
• Ability to prioritize, coordinate, and implement a variety of tasks and assignments.
• Ability to gather and analyze data, develop conclusions, recommend, and take action.
• Ability to communicate effectively, both orally and in writing.
• Ability to take initiative and deal safely with firmness and impartiality when required.
• Ability to maintain positive working relationships and demonstrate good judgment in appraising situations, and making decisions with integrity to staff, residents, and the public.
• Ability to advocate, organize, and provide successful results in linking elderly or disabled residents with pertinent services needed.
• Ability to deal effectively with diverse groups and individuals, address groups of people, and present information in a clear, organized, and convincing manner.
• Ability to maintain confidentiality of necessary information.
• Ability to work in a safe conscious manner, ensuring that safe work practices are used so as not to pose a risk to self or to others.
• Ability to successfully complete related training or classes as assigned
• Ability to comply with company policies and procedures, local, state, and government regulations, and maintain a dependable attendance record.
• Ability to work hours other than 8-5 in variable weather conditions and overtime as the job requires to meet the department goals/objectives.
• Physical Demands: Primarily sedentary in nature, but normal physical activity can be strenuous and may involve work both indoors and outdoors. Ability to work under variable weather conditions/temperatures during periods of prolonged walking on uneven surfaces. Ability to withstand prolonged sitting, standing, bending, squatting, pulling, pushing, kneeling, twisting, reaching above, at, and/or shoulder height may be required. Occasional lifting, pushing, pulling, carrying or moving of objects approximately 10-25 pounds; walking, talking, hearing, and fingering.
• Ability to perform duties under stressful working conditions.

MINIMUM REQUIREMENTS:

• High School Diploma or GED
• Valid Texas Driver's License with a satisfactory driver’s record. May operate an Authority vehicle while on Housing Authority business.
• Able to work flexible hours, including some evenings/weekends.

PREFERRED EXPERIENCE:

• Experience in working with, or knowledge of, local government structures and social services available in the community.
• Bilingual (English/Spanish)