Clinical Field Staff Supervisor

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Provide supervision and direction for field staff and act as a liaison between field and office staff.
2. Monitor clinicians via HCHB reports
3. Update Clinical Record on an ongoing basis as relates to communications, orders, re-hospitalizations, conflicts, etc.
4. Evaluate and address customer concerns, including documentation and resolution.
5. Communicate with sales personnel regarding customer issues that arise and may affect referral source relationships.
6. Responsible for communication with clinicians and physicians when adult protective services referral required.
7. Evaluate client episode to determine appropriateness of discharges versus recertification and initiation of orders as appropriate.
8. Review and manage visit time exception requests.
9. Review staff schedules to assure productivity, communicating with PSC of staff availability as well as proving Clinical Manger with projected productivity for staff once/week. Obtains physician orders for field staff from physicians, laboratory results and resumption of care orders as needed.
10. Responsible for direct management of the POD’s Clinical Field Staff, assigning tasks and objectives and establishing clear measurables for monitoring results versus objectives.
11. Responsible for the development and engagement of POD’s Clinical Field Staff by fostering a motivating work environment that recognizes and reward strong performance.
12. Review and Approve Orders, Evaluation Documentation and frequency of visits.
13. Reviews potential LUPA cases with ACD
14. Participates in staff meeting and in-services.
15. Distributes monthly staff meeting information to staff not attending.
16. Case conference with assigned field staff as required.
17. Perform annual performance evaluations on field staff.
18. Works with clinicians in developing the patient frequency of visits that are clinically appropriate.
19. Assists agency personnel in care coordination of patient/client services. Serves as a liaison between the organization, referral sources and patient/clients.
20. Assist in education of staff regarding hospitalizations
21. Proficient in HCHB and Outlook
22. Maintains Medicare guidelines regarding consents, ABN, non-provider coverage forms.
23. Participates in ongoing education.
24. All other duties as assigned by management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made o enable individuals with disabilities to perform the essential functions. Must be able to use good and sound clinical judgment. Must be able to document accurately and appropriately. Must work well in a team environment. Detail orientated. Maintain confidential information. Must hold, in good standing, a license as a Registered Nurse, PT, OT, or SLP issued by the State of Pennsylvania, Must be empathetic, non-judgmental, tactful, responsible, professional and organized. Must understand the team approach and be a supportive team member Regular and punctual attendance are required to ensure team work is distributed evenly and that all staff and patient needs are met on a consistent and timely basis. Proficient in Microsoft Office Suite.

EDUCATION/EXPERIENCE:

A minimum of two (2) years of experience working as a Registered Nurse, PT, OT, or SLP home care or applicable setting. Minimum of one (1) year of management experience preferred. Must possess an Associate Degree from an accredited School of Nursing or applicable degree or therapy. Must have and maintain a valid Driver’s license, maintain automobile insurance coverage and have access to a reliable automobile. Must have and maintain in good standing a professional license, certificate or registration. #J-18808-Ljbffr Graham Healthcare Group