Applications Support Engineer 2

Job Description

Job Description

JOB SUMMARY

As the Application Support Engineer 2 at Marki Microwave, you lead Marki’s email technical support function — the primary channel through which customers reach Marki with questions about product selection, board-level debug, competitive cross-referencing, and custom measurement requests. You own overall performance against Marki’s support KPIs, provide the technical depth required to serve Tier 1 customers’ senior engineering teams, and mentor the Application Support Engineer I. This role also owns the ongoing accuracy of Marki’s published datasheets.

This role is based at Marki Microwave’s Morgan Hill headquarters and typically represents an engineer who has completed or is near completion of Marki’s rotation program and is building leadership experience by preparing the next Application Support Engineer I to take on the team’s ownership responsibilities.

This role will require access to access information controlled under the Export Administration Regulations (EAR, 15 CFR §§ 730-780),and likely the International Traffic in Arms Regulations (ITAR, 22 CFR §§ 120-130), and so applicants for this position must be one of a U.S. citizen, U.S. permanent resident, or other Protected Individual (as defined under 8 USC § 1324b(a)(3)).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• • Own overall performance against Marki’s email support KPIs across all customer tiers; report on trends, backlog, and support quality to the Applications Engineering Manager.
  • Serve as the primary point of contact and final technical reviewer for Tier 1 customer communications, ensuring responses meet the rigor expected by senior engineers at major accounts.
  • Provide technical guidance on product selection, cross-referencing to competitor parts, application-specific recommendations, and board-level/system-level debug for Marki’s fully released product line.
  • Submit and manage test requests to the Test & Validation team for customer-requested custom or non-standard measurements, and translate results into clear customer-facing responses.
  • Own the accuracy, updates, and ongoing maintenance of Marki datasheets, incorporating new measurement data, corrections, reliability information, and clarifications as they become available.
  • Mentor, train, and develop the Application Support Engineer I, including onboarding them to Marki’s full product catalog and customer communication standards, and preparing them to eventually assume team leadership.
  • Serve as the primary liaison between the Application Support team and the Test & Validation team in Morgan Hill.
  • Escalate inquiries involving custom, non-standard, or pre-release products to the Technical/Product Marketing teams.
  • Identify and recommend process improvements to email support workflows, datasheet maintenance procedures, and escalation paths.
  • Promote an ethics-based business culture in the organization.

  REQUIREMENTS

• • Bachelor’s degree in Electrical Engineering or Physics with a focus in RF/Microwave; or equivalent combination of education and experience. Master’s degree a plus.
  • 2-4 years of experience working with RF products, ideally including time in Marki’s Application Support Engineer I role or an equivalent customer-facing technical role.
  • Prior experience mentoring or training junior engineers is a plus.

  TECHNICAL COMPETENCIES  

• • Strong understanding of RF/Microwave device physics and component theory (Mixers, Passives, Amplifiers, Switches).
  • Working knowledge of RF/Microwave testing theory and standard lab equipment (Network Analyzer, Spectrum Analyzer, Signal Generator, Power Meter, Power Supplies, Oscilloscope, Multimeter) sufficient to interpret data and speak credibly with senior customer engineers about measurement methodology.
  • Deep, comprehensive understanding of every measurement reported across Marki’s datasheet catalog, including how each is tested.
  • Excellent written communication skills; able to produce clear, technically precise, professional correspondence under time pressure and a high volume of concurrent inquiries.
  • Demonstrated ability to lead, mentor, and develop a junior engineer.
  • Strong prioritization and process-improvement mindset.

CORE COMPETENCIES

• • Business Acumen: Awareness and knowledge of and insight into the organization’s vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations.
  • Change : Knowledge of and ability to align the organization’s people and culture with changes in business strategy, organizational structure, technology and business processes.
  • Communication:  Successful communication involves five components. Verbal communication refers to your ability to speak clearly and concisely. Nonverbal communication includes the capacity to project positive body language and facial expressions. Written communication refers to your skillfulness in composing text messages, reports, and other types of documents. Visual communication involves your ability to relay information using pictures and other visual aids. Active listening should also be considered a key communication soft skill because it helps you listen to and actually hear what others say. You need to be able to listen to understand how to best communicate with someone.
  • Strategic Thinking: Understands business issues and opportunities and translates or aligns them to a vision, strategy and plans to chart a course of action.
  • Teamwork:  Collaborate with others to achieve common goals. Build strong, positive working relationships with supervisor and team members/coworkers. Exercise the ability to compromise and be adaptable. 
  • Problem-Solving / Critical Thinking: Ability to balance the needs of different people in a solution to a problem. Able to meet the needs of different constituents in the solution of a problem. Able to solve problems with multiple criteria that need to be met. Identifies and assesses all potential responses to a problem. 
  • Integrity / Work Ethic:  Deal with Conflict Properly. Report Unethical Behavior. Be upfront about your short comings. Be willing to do hard work. Take accountability for your actions. Be a team player. Respect others. Don’t abuse your power. Keep morale up.
  • Interpersonal Skills: Interpersonal competencies help you interact, communicate, and collaborate with others effectively. Typical examples of interpersonal skills include empathy, active listening, and emotional intelligence

ABOUT MARKI MICROWAVE

Shattering Performance Barriers Since 1991.

At Marki Microwave our goal is to invent technologies to empower the RF and microwave industry to design faster, simplify production, eliminate complexity, and shatter performance barriers.

Marki Microwave is a privately-owned company based in Morgan Hill, California, 30 minutes from downtown San Jose in Southern Silicon Valley.  We offer a full benefits package, including: 

•    Holiday pay

•    Paid Time Off (4 weeks)

•     Medical/Dental/Vision Insurance

•    Long Term Disability

•    Life and AD&D Insurance

•    401(k) ER matching

•    College Loan Subsidy Program

Marki Microwave is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, gender identity and/or expression, national origin, ancestry, genetic information, age, marital status, pregnancy, disability, military or veteran status, or any other applicable federal, state or local protected classification.