FLEX AGENT

We are looking for best-in-class agents that can help us handle calls in an exceptional way. If you are looking for a position where you can set your schedule and be rewarded for handling calls the right way...

Location

Work from Home

Employment type

Contractor

What You'll Do

You will handle calls for a variety of clients from the comfort of your own home

You have complete flexibility over your schedule...you will build a new schedule each and every week and you can work as many or as few hours as you would like 24/7

We have a series of bonuses and rewards for being an exceptional agent. You will be rewarded for things like your QA score, you scheduling adherence , your time with the company, client specific performance...etc.

You will access to a team of performance coaches that are 100% focused to your success

You dictate your training schedule...training is a mix of online, self-paced training combined with live video based calls. You can get trained at 9am or 11pm whatever works for you.

We value long-term agents...so the longer you work with Pondera, the more money you can earn!

Who You are

This is an independent contractor position, meaning you run your own business and can run it how you see fit.

You need to provide your own technology...specifically you need to have your own computer (that meets our minimum specs), a headset and high speed internet connection.

You also need a quiet workspace that you can work from distraction free. We cannot have dogs, cats, kids or any other distractions and/or sounds in the background.

You will be required to meet client and Pondera Quality Assurance guidelines

A background check will be performed before you can begin work with Pondera