Retail Associate (Full-Time)

Retail AssociateStatus: Non-Exempt / Full-TimeDepartment: Donated Goods Retail (DGR)Reports To: Store ManagerSafety Sensitive: LOW – Position is not subject to pre-employment physical or, drug & alcohol screening. This is a full-time 40 hours per week position and is eligible for company benefits, including medical, dental, vision, and paid time off. Location - Stony Point Store - 2007 Sebastopol Road, Santa Rosa, CA 95407. The starting wage for this position is $18.31 per hour.Characteristics of the job: As a member of the DGR store team, Retail Associates are expected to provide exceptional customer service while accepting, sorting, pricing and selling donated goods. Additionally, Retail Associates are required to support all efforts of the DGR team including supporting the transportation team on site, maintaining the work environment in a clean and orderly fashion, and adhering to all GIRE personnel policies.Essential Functions:All Workstations:Adhere to all Goodwill personnel policies and proceduresMaintain cleanliness of workstation and locationMeet standards for assigned Area of PrideAdhere to dress codeAttend location meeting as scheduledFollow all safety protocolsReport all incidents of injury, safety, theft, or harassment immediatelyReceiving, Sorting and Pricing Wares Workstation at Donation Door:Greet donor vehicle courteously and accept donated goods with careCommunicate to donors why certain items cannot be accepted by Goodwill ("GIRE Do Not Accept List") as neededOffer tax receipts to all donorsComplete Daily Donation Log timely and accuratelySeparate soft line goods from hardline goods at receipt of goodsFollow production protocols and provide accurate production reportingSort hardline goods as instructedPrice hardline goods appropriate for the sales floor following Unit Pricing GuidelinesDeliver donated textile materials to Sorting, Grading & Hanging WorkstationSorting, Grading and Hanging Workstation for Textile/Wares:Inspect donated goods for quality to determine marketabilityTag donated items according to Goodwill's rotation system and Unit Pricing GuidelinesHang/tag inspected goods for placement onto sales floorProduce appropriate quality and number of textile/wares items each day to meet Goodwill's production goals and standardsSales Floor/Cashier Workstation:Responsible for the ownership of assigned cash drawer/tillGreet all customers within 30 seconds of entering the store and every time they are within 10 feet of youFacilitate sales transactions through accurate cash register operations and in accordance to cash handling and related policies, including voids, employee purchases, voucher redemptions, etc.Knowledgeable of merchandise pricingMaintain the sales floor and inventory in a clean, neat, and properly displayed mannerPut away all merchandise that accumulates in the fitting rooms and at the checkout countersStock shelves and racks as merchandise is moved from the production area to the sales floorAssist in rotating stock as directed by managementGive excellent customer service and remain calm and professional under stressful situationsAdditional Duties and Responsibilities:Maintain personal workspace to include, but is not limited to: security, cleanliness and energy efficiency to include turning on/off equipment/lights as necessaryProvide assistance and support to other Goodwill staff as necessaryWork habit expectations include: regular attendance, punctuality, teamwork, focus, efficiency, willingness to learn, dependability, promptness, and integrityOther duties as assignedQualifications:Willingness to learnThe ability to maintain productivity and work with a sense of accomplishment and a sense of urgencyProven ability to speak, read, write in English and countAbility to take direction and work independently or with minimal supervisionPhysical stamina to perform tasks for full work shiftDemonstrated ability to provide outstanding customer serviceDesired Traits and Competencies:Respect of othersGood communication skills, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issuesAbility to perform effectively and cooperatively as part of a teamExcellent interpersonal skillsHigh school diploma or equivalent preferredWork Environment: Exposure to all weather conditions/elements. May be working outside with uneven walking surfaces and cement floors and/or inside on carpet, linoleum, tile or cement floors. Will experience moderate to extreme variations in temperature and weather, exposure to vehicle fumes, moderate to low noise level, and moderate to high levels of dust. May experience overhead lighting as well as both direct and indirect sunlight. Frequent to constant interactions with general public.Physical Requirements: Able to withstand frequent standing and walking on concrete and/or uneven surfaces. Ability to perform continuous lifting, bending, stooping, reaching, grasping, pushing, pulling and stretching. Frequent pushing and pulling on varying surfaces. Mobility throughout the location is required. Continuous speech and visual skills required. Must be able to lift up to 30 pounds repetitively, up to 50 pounds occasionally and maneuver up to 400 pounds using assistive equipment.Promotional & Development Opportunities: Position is promotable to Store Lead with demonstrated mastery of skills and expected behaviors. All promotions are based on business needs and demonstrated skills and achievements.