Patient Access Representative

Imaging Support Services Representative

Scheduled Weekly Hours: 32

Work Shift: Days/Afternoons (United States of America)

Work Shift: Monday - Friday, 8:00am - 3:00pm

Work Location: Roper Hospital with rare floating to other department locations.

Preferred Experience: Prior healthcare and/or imaging experience

Additional Required Experience: Excellent phone and communication skills

Job Summary: The Imaging Support Services Representative will greet/escort patients/visitors and accurately complete the check-in process. Assists radiologists/physicians, hospital/medical office personnel and patients in all areas whether in person or via the telephone. Obtains patient information for "quick registrations" and enters procedure order in radiology information system (RIS). This role works closely with physicians, managers, information systems and imaging informatics personnel to ensure proper utilization of the radiology related computer systems with emphasis on data entry accuracy as well as reproduction and transition of images in/out of PACS. Digitizes analog film to convert it to a digital image, and ensures efficient handling of radiology images and documents according to department standards. The Imaging Support Services Representative may be required to work in all imaging support staff areas to include, but not limited to, Patient Advocate Reception, Film Management, Reading Room, and Mammography.

Minimum Qualifications:

Education: Requires High school diploma or equivalent (GED).

Experience: At least 1 year of experience in a medical setting with knowledge of medical terminology and anatomy required. Familiarity with computer systems is a must; imaging information systems/PACS, highly preferred.

Licensure/Certification: Medical Terminology certificate desirable.

Knowledge/Skills: Customer Service is essential to success in this position. Requires knowledge of medical terminology, anatomy, computer skills, communication techniques verbally and in writing, and various office procedures, systems and equipment to include printer/copier/scanner, fax and multi-line phone system. Strong interpersonal communication, and organizational skills. Must be able to multi-task efficiently with focus on time management skills. Requires the use of general office equipment including but not limited to computer.

Other: Requires a mature individual who projects a professional and business-like appearance. Must maintain strict confidentiality of work related and patient sensitive information. Ability to work/float to other locations as necessary. Conducts tasks in a manner to fulfill effective departmental and organizational business. Ability to work with limited supervision and with a group.

Contacts: Frequent personal contact with patients and family members, visitors, all hospital staff, physicians and physicians' staff.

Work Demands/Environment:

Frequent standing, walking. Frequent lifting/moving patients. Intermittent lifting, moving or carrying, pushing or pulling, up to 50 lbs. Frequent use of finger/hand dexterity. Constant reaching with hands/arms. Frequent talking or hearing. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Frequent exposure to risk of radiation. Intermittent exposure to toxic or caustic chemicals. Intermittent exposure to risk of exposure to blood-borne pathogens. Quiet to moderate noise level in work area. Requires work under stressful conditions, deadlines. Must be able to work/alternate holidays. May be asked to work irregular days/hours based on the needs of the department

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department: Radiology Services Ancillary - Mammography - Roper Hospital