Front Office Associate

Front Office AssociateRAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.This is a full time position working 40 hours. The shifts are Monday - Friday 8:00 a.m. - 4:30 p.m. On call every 4-6 weeks for the weekend, covering our Carmel and Avon locations.Essential Duties And Responsibilities:(55%) RegistrationGreet and checks-in patients scheduled for imaging services; processes payments and copays as neededAnswer phones and handle calls in an efficient and friendly mannerField phone calls appropriately for Center Team MembersAct as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic informationMaintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanupOrder office supplies as neededMaintain supply of patient information sheetsPush patient imaging via electronic interfacesComplete patient appointment confirmation calls and provide preparation instructions to patientsFax/scan reports, billing information, and medical release forms as requested(20%) SchedulingArrange transportation, interpreters, and hotel accommodations for patients when appropriateEnter and submit patient exam ordersVerify patient exam orders match exam schedulesSchedule referrals and ensures proper authorizations are obtainedSchedule walk-in patientsProcess requests for image orders and CDs from both the referring physicians and patientsMaintain an up-to-date and accurate database of all current and potential referring physicians(20%) InsuranceVerify patient's insurance coveragePre-certify all patient exams with the patient's insurance companyObtain insurance authorizationsApply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointmentsFacilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines(5%) Completes other tasks and projects as assignedRequired:High School Diploma, or equivalentOne (1) year of Customer Service experienceProficient in using computer systems and typingWorking knowledge of Microsoft Office Suite; Outlook, Word, Teams, ExcelPreferred:Previous medical office experienceMedical terminology and office backgroundInsurance knowledgeBilingualRAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all implementation is contingent upon initial set-up period.