Retail Frame Manager

Overview Retail Frame Manager at Michaels Stores – Store CHLT-PARK ROAD, NC. Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for art. Drive custom framing sales and assist customers in creating memorable framing solutions. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Develop and coach the team selling behaviors Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager Achieve KPI’s and manage the framing team to achieve their KPI’s Review sales and production workload and build plans and sales floor time for networking Manage and execute inventory management processes as assigned Manage and execute shrink and safety programs Serve as Manager on Duty (MOD) Assist with interviewing, on-boarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of your team; utilize leadership competencies for continued self-development Partner with MODs daily on the expectations of framing and other framers Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget Follow SOPs and Company programs and ensure a safe environment Acknowledge customers, help locate product and provide solutions Assist with Omni-channel processes Qualifications Minimum Type of experience the job requires: Basic computer skills Preferred Type Of Experience The Job Requires: Previous custom framing experience is preferred; Retail management experience; Experience leading a sales team Physical Requirements Regular bending, lifting, carrying, reaching and stretching Ability to move throughout the store Ability to remain standing for long periods of time Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor to engage in the interactive process and find a reasonable accommodation Work Environment Public retail store setting taking care of customers; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Legal and Benefits Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At Michaels, we are an Equal Opportunity Employer and prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time team members. For more information, visit mikbenefits.com. EEOC Know Your Rights Poster: English, Spanish; Poster Optimized for Screen Readers; Federal FMLA Poster; Federal EPPAC Poster. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. #J-18808-Ljbffr Michaels Stores