Child Crisis Intake Counselor

Job Description:

ESSENTIAL JOB FUNCTIONS

Provides telephone screening for people who call SCS Access System. Determines client eligibility for services and verifies coverage. Maintains and uses written clinical criteria. Assesses callers for emergency risk; performs triage. Schedules and reschedules initial appointments. Documents clients' presenting problems and demographic data. Enters client information into CMHC Request for Service database. Ensures compliance with Access standards (e.g. routine appointment scheduled within seven days). Consults with team members and other SCS staff regarding clinical situations with specific clients. Provides information about community resources. Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

• Bachelor's degree in Social Services, Human Behavior Sciences or related field of study.

EXPERIENCE

• Minimum of one year experience in social services.
• Crisis counseling experience a plus but not required.
• Thorough knowledge of principles, procedures, and treatment of mental health disorders, psychology, social services, and crisis intervention.
• Knowledge of all services provided by SCS and affiliates.
• Proficient word processing/data entry skills.
• Strong computer knowledge and skills essential.
• Strong communication skills
• Basic office support abilities such as filing, record keeping, etc.

PHYSICAL DEMANDS

• Position has no unusual physical demands.
• May involve discomforts associated with modestly unpleasant situations.
• Occasional minor discomforts from the continual use of a video display terminal.

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

Time Type: