Call Center Agent

Tagaddod is a clean energy company in Egypt that turns waste, like used cooking oil, into useful products such as biofuel. The company helps people and businesses recycle their waste through easy-to-use digital tools like the Green Pan app.

By collecting used oil from homes and restaurants, Tagaddod helps protect the environment and supports a more sustainable future. Their goal is to reduce waste, fight pollution, and make clean energy more common in the region.

Responsibilities

• Coordinate, dispatch, and manage all incoming calls and digital dispatch

• Communicate daily with drivers and customers

• Oversee and ensure deliveries and pickups are made on time to ensure accuracy

• Provide ongoing coaching to each employee concerning quality, reliability, accountability, and productivity

• Support a daily operation by being punctual,

Requirements

• Serves customers by providing product and service information and resolving product and service problems.

• Fresh Graduates are eager to apply.

• Ability to empathize with and prioritize customer needs.

• At least Good level of English.

• Communication Skills

• Problem Solving Skills

• Interpersonal Skills