Associate, Bank Operations

Job Description

Job Description

CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties. This role is a hybrid role reporting on-site 2-3 days per week

Responsibilities:

• Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards).
• Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details.
• Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes.
• Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL.
• Post required general ledger entries and ensure journal support aligns with filings and remittances.
• Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts.
• Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate.
• Partner with Compliance/Legal on policy interpretation and changes to state rules.
• Work with Finance on monthly close impacts, reconciliation, and remittance confirmations.
• Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors.
• Engage Customer Experience on outreach templates and clear customer guidance.
• Research and resolve customers’ inquiries
• Work collaboratively with internal teams to ensure client satisfaction and successful project completion.
• Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule.
• Perform quality control checks to ensure all processing and posting are accurate.
• Perform other duties as assigned by Management.

Knowledge, Skills, and Abilities:

• “Roll-up-your sleeves” entrepreneurial approach desired.
• Excellent verbal, written, interpersonal communication and leadership skills are essential.
• Must have a proven track record of effectively working in cross-functional teams, communicating effectively with the vendors/partners, customers, and internal teams.

Education, Training, and Experience:

• Bachelor’s Degree or equivalent work experience in a related field
• 1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements).
• Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance).

Salary Range: $65K - $75K / year

"Base salary range does not include performance-based bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience."

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients through as solid understanding of relationship banking. We offer a full range of services including loans, bill payments, card services, internet banking, and merchant processing.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.