Customer Success Specialist

Job Description

Job Description

Salary: $60,000.00-$70,000.00 Annually

At Prismier, culture isnt just a word, its who we are.

Were not only Simplifying Manufacturing; were building a workplace where people thrive, customers feel valued, and teamwork drives results. If youre someone who loves details, thrives in a fast-paced environment, and takes pride in supporting both customers and teammates you just found your place.

About the Role

Were looking for a Customer Success Specialist a detail-driven, customer-obsessed team player who ensures every project runs smoothly behind the scenes. Youll be the backbone of the Customer Success team, helping manage data, coordinating projects and materials, and keeping communication flowing between customers, suppliers, and internal teams.

Your work will directly impact how customers experience Prismier and youll help us deliver on our promise to make manufacturing simple and exceptional.

What Youll Be Doing

• Coordinate quotes, projects, and materials across teams
• Enter and manage data in Salesforce with accuracy
• Prepare open order reports and pre-enter quotations
• Issue purchase orders for finished goods in our ERP system
• Track project and material progress, escalating issues proactively
• Expedite orders to ensure customer delivery requirements are met
• Support the Customer Experience Team in maintaining strong customer and supplier relationships
• Follow company processes while looking for ways to improve them
• Jump in to help with other responsibilities as needed teamwork is everything here

What You Bring to the Table

• A customer-first mindset and passion for service
• Strong organizational skills with keen attention to detail
• Ability to multitask and stay calm under pressure
• Solid communication and interpersonal skills
• Familiarity with ERP/CRM systems (bonus for Mie Trak, Job Boss, or Salesforce)
• Proficiency in Microsoft Office tools
• Problem-solving skills and sound judgment
• Experience in a manufacturing environment is a plus

Why Youll Love It Here

At Prismier, people are at the forefront of our success. Our culture is built around our core values theyre not just words, theyre how we show up for each other and our customers every day:

• BE NICE Respect isnt optional here; its how we win together.
• OWN IT Accountability builds trust. We take pride in our work.
• APPRECIATE YA Gratitude and recognition fuel our team spirit.
• GROW ON Growth is encouraged, supported, and celebrated.

The Details

• Compensation & Benefits
• Competitive starting salary $60,000.00-$70,000.00 Annually
• 401(k) with 3% company contribution
• Health, dental, and vision insurance
• Life and long-term disability insurance
• Paid time off + paid holidays
• A culture where your contributions matter and your growth is supported

Sound like a fit?

If youre ready to support a team that values culture, customers, and collaboration wed love to meet you.

Prismier LLC is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.