IT Onsite Support (Cambridge, English)

Job Description

Job Description

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.

We are proud to deliver outstanding, innovative services to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to their success and corporate values.

We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Cambridge, MA, United States and become part of a dynamically growing, international organization.

Join IT!

Responsibilities

• First- and second-level support for internal users
• Analysis, prioritization, and sustainable resolution of IT incidents and service requests
• Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
• Setup, configuration, and maintenance of workstations (hardware and software)
• Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
• Installation, configuration, and maintenance of standard software and specialized applications
• Execution of software rollouts, updates, and patches
• Collaboration with product management, development, and other departments
• Creation of reports, documentation, and knowledge base articles

Requirements

• Completed IT training or a comparable qualification
• 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
• Strong knowledge in analyzing and resolving user and system issues
• Structured, solution-oriented, and independent working style
• Good technical and organizational understanding
• Service-oriented, friendly, and professional demeanor when dealing with users
• Clear and effective communication of solutions to customers and colleagues
• Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
• Team player with experience working in international, multicultural teams
• Fluent English, both written and spoken

Candidates must provide a criminal record certificate (not older than three months).

Benefits

• Wide range of activities, tasks, and projects
• Vouchers (birthday voucher, wedding and newborn gifts)
• Fishing for Friends program – our employee referral program
• Opportunities for professional development and career advancement
• Friendly and international work environment
• Company-sponsored events

Is IT in your DNA?