Technical Support Engineer #1324
Rad
Overview: We are looking for a Technical Support Engineer to join our Global Services team. Location : Mahwah, NJ, USA. Responsibilities: Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products. Analyze network and equipment configuration problems and defects. Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner. Present technical training to co-workers and customers as needed. Provide on-site troubleshooting and support when required. Requirements: Carrier Ethernet Technology IP/Ethernet – VLANs, Routing, Switching QOS – Prioritization and Policing IT Network Administration BA or BS in technical fields is highly desirable Approximately 15% travel Will train right candidate #J-18808-Ljbffr Rad
Vacancy posted 4 days ago
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