Mid Cities Beer/Wine - Customer Service Spec - Part time
H-E-B plus!
Responsibilities
Job Summary: As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Key Responsibilities & Essential Functions: Stocking:- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs Customer Service Assistant duties as needed
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
- Knowledge of beauty and cosmetic aids
- Prepares tags and signs as needed
- Knowledge in the audio / video field
- Knowledge of specialty products, movies, music, electronics, and video games
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Prepares tags and signs as needed
- Basic knowledge of chemical recommendations
- Basic knowledge of the nursery business and plant recommendations
- Ability to complete Green Thumb training (H-E-B internal training)
- 18+
- 1+ years of experience - Required
- Strong customer service skills - Required
- Reading and writing skills - Required
- Planning and organizing skills - Required
- Communication and interpersonal skills - Required
- HS Diploma or GED or equivalent - Required
- Completion of Company Orientation and Safety Training - Required
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Perform the following, based on your Department?
- Beauty:
* Constantly reach at waist, grasp
* Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
* Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
* Occasionally be exposed to cold, loud noise, and wet conditions
* Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs - Drugstore:
* Constantly reach at waist, grasp
* Frequently stand, walk
* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
* Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs - Dairy:
* Constantly reach at waist, grasp
* Frequently stand, walk
* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to cold, loud noises and wet conditions
* Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs - Frozen:
* Constantly reach at waist, grasp
* Frequently stand, walk, stoop
* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
* Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs - Texas Backyard:
* Constantly reach at waist, grasp
* Frequently stand, walk
* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet conditions and loud noise
* Frequently be exposed to ambient temperatures
* Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs - While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Vacancy posted 7 days ago
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