Sr. Manager, SAP Application Support

Sr. Manager, Application Support

The Sr. Manager, Application Support is responsible for leading the end-to-end application support function (Run) across SAP and non-SAP systems supporting Merchandising, Purchasing, Supply Chain, Finance, and Store systems. This role ensures system stability, incident management, root cause resolution, and continuous improvement across enterprise applications. The position will lead a team responsible for managing production support, vendor coordination, and operational excellence, while partnering closely with Product, Engineering, and Enterprise Architecture teams. A key focus is driving the shift from reactive issue resolution ? proactive problem management and system reliability, ensuring that recurring issues are identified, analyzed, and permanently resolved. This position reports to the VP, Business Solutions.

Responsibilities Include:

• Application Support Leadership (Run Ownership)
• Incident & Problem Management
• SAP & Enterprise Systems Support
• Continuous Improvement & Automation
• Cross-Functional Collaboration
• Vendor & Offshore Management
• Operational Governance & Reporting
• People Leadership

About The Pay:

• Base Salary Range: $140,000 - $160,000 Annually
• Annual Bonus Program
• Equity
• 401(k) Profit Sharing
• Medical, Dental, Vision & More!
• Final compensation will be determined based on experience and skills and may vary based on location.

About You:

• 812+ years of experience in application support, production support, or IT operations, with leadership experience
• Strong experience supporting SAP ERP (S/4 or ECC), particularly MM, SD, and/or FICO modules (required)
• Proven experience in incident management, problem management, and root cause analysis
• Deep understanding of enterprise systems across:
• Merchandising and Purchasing
• Supply Chain and Logistics
• Finance systems
• Store systems
• Experience managing integrated SAP and non-SAP environments
• Strong experience working with AMS vendors and offshore teams
• Demonstrated ability to:
• Drive issues to permanent resolution (not just quick fixes)
• Establish support processes, SLAs, and governance models
• Improve system reliability and reduce incident volume
• Familiarity with ITIL frameworks and best practices
• Strong collaboration skills across Product, Engineering, and Business teams
• Excellent communication and stakeholder management skills
• Bachelor's degree in Computer Science, Engineering, or related field

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.