Lead Case Manager

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney's Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

**Contingent Upon Award**
Lead Case Manager

Location: Columbus, OH (Defense Supply Center Columbus)
Schedule: Monday-Friday | 7:30 AM-4:30 PM EST
Employment Type: Full-Time
Position Summary

Crossroads Talent Solutions is seeking an experienced Lead Case Manager to support the Ohio Army National Guard (OHARNG) State Surgeon's Office by overseeing non-clinical medical case management operations. This position serves as the senior contractor lead responsible for supervising contractor personnel, managing Medical Evaluation Board (MEB) operations, ensuring contract compliance, and maintaining communication with Soldiers, Medical Readiness NCOs (MRNCOs), unit leadership, and State Surgeon personnel throughout the medical readiness process.
Primary Responsibilities

• Lead and supervise contractor Case Managers and Case Coordinators.
• Oversee the management of medical readiness cases from initial identification through final resolution.
• Manage complex Medical Evaluation Board (MEB) cases.
• Ensure compliance with Army Regulations, DoD Instructions, HIPAA requirements, and contract requirements.
• Review case management metrics and quality assurance reports.
• Coordinate with profiling officers during bi-monthly case reviews.
• Monitor contractor performance and implement quality control measures.
• Ensure timely processing of medical documentation using:
  • eCase
  • MEDPROS
  • MEDCHART
  • MODS
  • HRR
• Oversee Soldier Readiness Processing (SRP) support activities.
• Provide status updates to Battalion, Brigade, and State Surgeon personnel.
• Ensure all documentation is complete before submission to MEB Coordinators.
• Assist in continuous process improvement and contractor performance initiatives.

Minimum Qualifications

• Current Ohio Licensed Practical Nurse (LPN), Direct Service Social Worker, or
• Bachelor's degree in a health-related field
• Minimum three (3) years of professional case management experience
• Prior supervisory experience
• Experience managing Medical Evaluation Board (MEB) cases
• Strong Microsoft Office 365 proficiency
• Ability to obtain and maintain a Common Access Card (CAC)
• Ability to successfully complete required Army and DoD training

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program
• PTO/Sick Leave

Veterans are encouraged to apply.

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled