Wine Club Specialist

Wine Club Specialist

Wine Club Specialist, Far Niente Wine Estates Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon. Join our Company which is rich in history and stature. The Wine Club Specialist is responsible for providing a memorable brand experience and helpful sales support to wine club members across all Far Niente Wine Estates wine clubs. Our Wine Club Specialists ensure that our wine club members enjoy our wine, our events and our hospitable service resulting in membership tenure, and on-going referrals that build a growing community of engaged members over the long term.

You will be successful in this role while performing these essential responsibilities:

• Build new and retain existing brand ambassadors through customer engagement by providing excellent customer service and creating a positive personal experience with strong follow-up and communication to club member inquiries, special requests, orders, cancellations and reservations via email, SMS, or telephone in an accurate, positive and timely manner.
• Process wine club new member sign-ups, wine orders and returns accurately and promptly
• Handle customer concerns in a positive, expedient manner.
• Daily communication via phone/email with club members and fulfillment house regarding status of shipment, billing, and special handling or orders.
• Proactive communication with winery hospitality and DTC teams, to assist them with wine club related issues when needed.
• Proactively troubleshoot issues with club shipment and/ or customer complaints in a professional manner both internally and with the customer.
• Manage and maintain database health, such as accuracy of members' profile.
• Contact members for updated credit card information and cancel members where appropriate.
• Assist members with the coordination of third-party shipments.
• Assist with will-call orders including, but not limited to, notifying members when order is available for pickup and coordinating shipment(s) if the order is not picked up, maintain accuracy of order status and location.
• Achieve and exceed team membership, sales, and customer satisfaction goals.
• As a member of the wine club, attends wine club events as assigned to provide representation and serve as an ambassador of the program; assist with the set-up and execution of all wine club events (coordinating RSVPs and ticket sales, wine pouring and sales, etc.).
• Host club members for tastings including, but not limited to, private lunches, VIP tastings, winery dinners, and other member experiences as needed.
• Ability to work non-traditional business hours including some evenings and weekends.
• Manage and submit all required paperwork timely and accurately.

Our organizational culture is built upon a strong foundation of shared commitments:

• Demonstrates ownership of job responsibilities through focus, determination, and attention to detail.
• Demonstrates an attitude of teamwork by working collaboratively with peers to identify positive solutions to problem or issues.
• Displays trust in their actions, having the confidence to know that we are all working for the benefit of each other.
• Brings forward ideas for improvement and ways to increase efficiency. Is open to new ideas and positive change.
• Strives to elevate their performance and welcomes feedback. Is receptive to changing needs and priorities.
• Demonstrates respect for peers and colleagues, embraces differences and strives for understanding.
• Shows care and responsibility for the resources that have been provided to them and aids in our efforts for social responsibility and being environmentally conscious.
• Acts with integrity, honesty, and fairness, working towards achieving personal achievement rather than public attention.
• Demonstrates pride in their work while striving for excellence.

You will be qualified for this role if you meet these requirements:

• 2 years of experience in a similar role
• Strong organizational skills and attention to detail
• Well respected, positive, team-oriented professional with sound judgement and integrity
• Excellent verbal and written communication skills
• Microsoft Office Suites CRM applications
• This is a hybrid office position, but there are some physical requirements that our large estate requires:
• Full body mobility to stand, sit, squat, bend, stoop, crouch and ascend/descend stairs
• Ability to lift up to 50 lbs

About Far Niente Wine Estates Far Niente Wine Estates represents a legacy of excellence and stewardship that spans over 135 years, uniting the wines and vineyards under a single vision of artistry, integrity, and community. Founded in 1885 by John Benson with the construction of the iconic Far Niente stone winery in the heart of Napa Valley, the estate has expanded over the years, preserving its heritage while advancing the craft of winemaking through the vision and dedication of the dreamers and doers who have shaped the luxury wine industry.

We are an Equal Opportunity Employer that is committed to inclusion. We work to create an environment of fair opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.