PASSPORT ACCEPTANCE AGENT

Part Time Passport Acceptance Agent

The City of National City is a full-service, general law city serving a vibrant and socioeconomically diverse community. Its diverse population, mild climate, and central location make National City a great place to live, work, play, and do business. The City takes great pride in its rich history, strong bi-national relationships, and deep commitment to its residents, schools, neighborhoods, and thriving business districts.

As San Diego County's second-oldest city, National City is truly at the center of it all. Located within a dynamic bi-national region of more than five million consumers, the City's competitive advantage lies in its central location, robust transportation network, and diverse business industry. National City is just minutes from downtown San Diego, local beaches, San Diego International Airport, the U.S.Mexico border, San Diego State University, and other colleges and universities.

National City is served by Interstates 5 and 805, as well as State Route 54, providing convenient access for residents, businesses, and visitors throughout the region and into Mexico. Public transit options are readily available through the San Diego Trolley and the Metropolitan Transit System (MTS), which serve National City seven days a week.

The City Clerks Department plays a vital role in maintaining transparency, integrity, and public trust in local government. Serving as the official recordkeeper, the office is a neutral liaison between the public and city government, ensuring professional and accessible service.

About The Position

The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.

• Assist clients by accepting, reviewing, and ensuring completeness of passport applications and required documentation.
• Greets customers and instructs/guides them on completing a passport application both in person and by phone.
• Provide courteous, respectful, and efficient customer service.
• Determine use of proper forms based on applicant's citizenship, travel plans, and individual circumstances.
• Ability to operate camera; maintain passport photo processing; verify photo meets federal passport regulations and guidelines.
• Ability to administer the passport oath.
• Complete transactions with customers for services; operate a cash drawer to receive accepted forms of payments;
• Balance cash drawers each day; produce daily cashiering reports.
• Provides support duties such as assisting program clientele in person, electronically, and on the telephone; answer telephones, take messages and relay information to others as requested by the supervisor.
• Performs data entry onto transmittal forms.
• Prepares mailing of passport applications, ensure correct postage is applied, coordinate shipping, and tracking of packages.
• Provides routine administrative support; maintains records and files; enters data in computer equipment/software; summarizes data as required for reports;
• Searches specific online sites for factual information as directed.
• Ensures timely and accurate processing of passport applications and all passport services.
• Certifies that the customer has provided true legal documentation; administers an oath; witness applicant signature; verifies photos on ID and application match with the actual person, executes forms.
• Ensures that the documents are handled and stored securely and the personal information is protected.
• Daily handling of cash and credit cards and reconciling of payments.
• Performs related duties and responsibilities as assigned.

Ideal Candidate & Qualifications

Training and Experience: Graduation from high school or equivalent education AND one (1) year of clerical and administrative support experience. Bilingual preferred

• Principles and practices of customer service and proper phone etiquette
• Correct English usage, grammar, spelling, and punctuation; office procedures, methods, and other equipment; operation of computers and other office machines
• Knowledge of Microsoft Office
• Basic math skills; basic principles and procedures of cash handling
• Reading skills sufficient to understand information and material related to the assignment
• Maintain a high level of security and confidentiality of restricted information
• Accurately process payments for services

Ability to:

• Communicate effectively, both orally and in writing?? Learn mandated requirements and procedures for accepting and preparing official, legal documents
• Use computers, telephones, copiers, facsimile machines and other office equipment
• Add, subtract, multiply and divide numbers accurately
• Exercise high attention to detail ensuring form completeness
• Proficiently complete internet research request
• Understand and follow oral and written direction
• Deal with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds
• Exercise tact and diplomacy in dealing with technical, complex and confidential customer issues and situations
• Establish and maintain effective working relationships with all those encountered during the course of work

Licenses, Certifications, or Special Requirements

• Possession of a valid California Class C driver's.

Special Requirements:

• Must be able to successfully complete U.S. Department of State Passport Services Web-Based Training to meet Passport processing requirements within one month of employment.
• Must be a U.S. Citizen or Naturalized Citizen.

To Apply

Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process, which may include any combination of oral, written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on an "Eligibility List" which expires after one (1) year.

All job offers are contingent upon successful completion of all pre-employment requirements, which may include: a pre-placement medical examination as required by job classification, criminal records check, employment history and education verification, and documentation of the right to work in the United States.

The City of National City provides reasonable accommodations to qualified applicants with disabilities. If you require an accommodation to participate in any portion of the application, examination, or selection process, please contact the Human Resources Department at View phone number on click.appcast.io or by email at View email address on click.appcast.io. Applicants are encouraged to contact Human Resources as early as possible so that appropriate arrangements can be made.

If you require a reasonable accommodation to participate in this examination or selection process, please contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io as soon as possible.

The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice. The City of National City is an equal opportunity employer, values workforce diversity and seeks to create an environment and culture that embraces employee differences. All qualified applicants are considered. Please call NeoGov Toll-Free Applicant Support telephone line View phone number on click.appcast.io if you forget your password, have application login problems or get an error message during the application process.