Quality Assurance Specialist ISO/IEC 17025

Job Description

Job Description

Benefits:

• Applied AI training program
• AD&D Insurance
• Life Insurance
• Paid Holidays
• Health insurance
• Paid time off

JOB TITLE

Quality Assurance Specialist (ISO/IEC 17025)

LOCATION

Phoenix, AZ · On-site

COMPENSATION

$22.00 – $28.00 per hour, depending on experience ($45,760 – $58,240 annualized). Full benefits package described below. Non-exempt, overtime eligible.

ABOUT FIELD CALIBRATIONS

Field Calibrations, Inc. is a Phoenix-based, ISO/IEC 17025:2017-accredited calibration laboratory serving aerospace, defense, manufacturing, energy, and research clients across the United States. We provide precision calibration and repair services on electrical, pressure, temperature, dimensional, torque, mass, and RF/microwave standards, both in our Phoenix lab and at client sites. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) pursuing SBA 8(a) certification, and we operate under a strict Applied AI-augmented quality management system that pairs experienced metrologists with modern data tools.

ABOUT THE ROLE

The Quality Assurance Specialist supports the Quality Assurance Manager in maintaining Field Calibrations' ISO/IEC 17025:2017 quality management system. This role owns the day-to-day execution of controlled-document management, corrective and preventive action (CAPA) tracking, internal audit coordination, calibration record review, and customer complaint intake. Reports to the Quality Assurance Manager.

WHAT YOU WILL DO

Document Control (ISO/IEC 17025 § 8.3)
• Maintain the controlled-document library including calibration procedures, work instructions, quality manual, and form templates
• Process document change requests, route for approval, publish approved versions, and retire superseded revisions
• Maintain the master document list, revision history, and technician acknowledgment records

Corrective and Preventive Action (§ 8.7)
• Log nonconformities, customer complaints, and internal-audit findings in the CAPA register
• Track root-cause analyses to closure, verify effectiveness of corrective actions, and escalate overdue items to the QA Manager
• Prepare monthly CAPA metrics for the QA Manager and Laboratory Manager

Internal Audits (§ 8.8)
• Coordinate the annual internal audit calendar, assist with audit preparation, and observe audit sessions
• Draft audit reports for QA Manager review, distribute findings to auditees, and track corrective actions

Calibration Record Review
• Review completed calibration certificates and worksheets for completeness, correct traceability language, uncertainty statement accuracy, and technician sign-off
• Sample-audit archived records against the retention schedule
• Coordinate with the Laboratory Manager on records that require re-issuance or supplemental data

Customer Complaints and Satisfaction (§ 7.9)
• Serve as the intake point for customer complaints; log, categorize, and route to the QA Manager for disposition
• Coordinate customer-satisfaction surveys and summarize trends for QA Manager quarterly reporting

A2LA / ANAB Assessment Support
• Assist the QA Manager in preparing for the annual accreditation assessment
• Track assessment findings to closure and coordinate the response package

Applied AI Program Participation
• Participate in the Field Calibrations Applied AI training program, applied to quality-system workflows including CAPA trending, complaint analysis, and audit-evidence organization

WHAT WE ARE LOOKING FOR

Required
• High school diploma or GED; associate or bachelor's degree in quality, engineering, science, or a related field preferred
• 2+ years experience in a quality assurance, document control, or regulated-industry administrative role
• Working knowledge of ISO/IEC 17025:2017 or a comparable quality standard (ISO 9001:2015, AS9100, IATF 16949)
• Meticulous attention to detail and strong organizational skills
• Proficient with Microsoft 365 (Word, Excel, SharePoint, OneDrive)
• Ability to read and interpret calibration certificates and technical procedures
• Excellent written communication skills

Preferred
• Prior experience in an ISO/IEC 17025 calibration laboratory or aerospace/defense-regulated environment
• ASQ CQA (Certified Quality Auditor) or CQPA (Certified Quality Process Analyst) credential or candidate
• Experience with an eQMS platform (MasterControl, Qualio, Greenlight Guru, ETQ, or similar)
• Familiarity with the Applied AI-augmented QMS workflow
• Prior participation in an IAS, A2LA or ANAB accreditation assessment as an auditee or observer

WHAT WE OFFER

Compensation
• $22.00 – $28.00 per hour ($45,760 – $58,240 annualized), based on demonstrated experience
• Non-exempt; overtime eligible at 1.5× regular rate
• Discretionary annual performance bonus

Health Insurance
• Blue Cross Blue Shield of Arizona (BCBSAZ) EveryDay PPO plan
• 100% employer-paid employee-only medical premium
• Effective the first of the month following 90 days of employment
• Dependent/family coverage available at employee cost (dental and vision under evaluation for later this year)

Life & AD&D Insurance
• $25,000 basic life and AD&D coverage
• 100% employer-paid

Combined Paid Time Off (accrues from day 1, usable after day 91)
• 10 days per year (0–1 years of service)
• 12 days per year (1–2 years)
• 13 days per year (2–3 years)
• 14 days per year (3–4 years)
• 15 days per year (4–5 years)
• 16 days per year (5–6 years)
• 17 days per year (6–7 years)
• 18 days per year (7–8 years)
• 19 days per year (8–9 years)
• 20 days per year (9–10 years)
• 25 days per year (10+ years)
• Combined PTO bank absorbs vacation, sick, and bereavement leave into a single benefit. Materially exceeds Arizona statutory sick-leave minimum under A.R.S. § 23-371. Up to 40 hours of protected sick time carries over year-to-year.

Paid Holidays (11 per year)
• New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve (half day), and Christmas Day

Professional Development
• Unlimited employer reimbursement for pre-approved certification courses (ASQ CQA, CQPA, ISO/IEC 17025 lead auditor, and other quality credentials)
• Participation in the Field Calibrations Applied AI training program
• Career path toward Quality Assurance Manager and other quality-leadership positions

Tools & Equipment
• All required computing equipment, licenses, and quality-system tooling provided by the Company

Culture
• Culture of technical excellence, respect for the craft of metrology, and calm, professional operations
• Veteran-friendly workplace led by a former military PMEL professional

HOW TO APPLY

Submit your application through our CareerPlug portal. Include your resume and a brief cover statement describing your quality-system experience and the standards you have worked under. Interviews will be conducted in person at our Phoenix laboratory.

Field Calibrations, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Field Calibrations is an E-Verify employer, participating pursuant to A.R.S. § 23-214.

Employment is at-will. This posting is not a contract of employment.