Front Desk Assistant

About Ciela Senior Living: Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.

Front Desk | Receptionist | Job Description Purpose: To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

Minimum Eligibility Requirements: • Previous experience in a receptionist or customer service role • Previous experience in a senior living environment preferred. • Must possess strong interpersonal communication skills. • Proficiency in basic computer skills, including Word and Excel. • Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members. • Must be detail oriented and possess strong organizational skills. • Must meet all health-related requirements pertaining to State licensure. • Must maintain current CPR/First Aid credentials. • Must maintain current Food Handlers credentials. • Must maintain annual Continuing Education Credits. • Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation. • Subject to pre-employment screening including physical, drug and TB testing and criminal clearance.

Essential Functions:

Front Desk Reception • Answers the telephone promptly and addresses caller questions in a courteous and professional manner. • Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so. • Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary. • Responds to emergency calls from residents and alerts appropriate team members in a timely manner. • *Depending upon the community’s Café / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager.

Marketing • Responds to inquiry calls from prospective residents in a timely and professional manner. • Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance. • Conducts community marketing tours as needed. Administrative • Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager • Assists with meal service in the dining area as needed. • Responsible for locking the community at the determined hour in the evening. • *Depending upon the community’s mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager. Other • Attends all required team member meetings and in-service training sessions. • Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times. • Supports and upholds all other Company policies, and the service philosophy. • Reliable and Predictable Attendance. • Other duties as assigned.

Starting Salary Range $22.00 - $23.50 per hour