Door Staff

You serve as the face of the business for some of the busiest bars in Ann Arbor, welcoming our guests while maintaining rules of the house. You bring a respectful and fair approach to customer service as you promote safety and welfare. You're interacting with high-volume, energetic college-aged crowds along with young professionals and elder crowds too eager to celebrate, catch a game, dance, or simply have a great cocktail.


Responsibilities:

• Enjoys interacting with a large volume of guests in a highly social environment
• Ensure safety in a high energy club and/or sit down bar/restaurant
• Exudes confidence and composure when faced with stressful situations
• Remains calm and patient despite dynamic, fast-paced environment
• Effectively manages conflict, identifying and diffusing potentially aggressive situations
• Brings integrity and consistency to service delivery approach and models organization's values
• Makes guests feel welcome - even when extremely challenging
• During any given shift, the Door Staff/Security team floats between four distinct positions throughout the premises
• Checks IDs and ensures smooth customer flow
• Constantly observes guests and operations with a strong attention to detail and a high level of awareness
• May step in to support the team by providing general bussing, light cleaning (putting chairs on top of tables, tidying up bathrooms)
• Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect
• Positively influences outcomes by communicating effectively