Medical Interpreter - Spanish - Pediatrics

Medical Interpreter - Spanish - Pediatrics

Performs Spanish interpretation, translation and medical escort services to assist non-English speaking patients receiving care within the Duke Children's & Internal Medicine Clinic in North Durham.

Face to face interpretation for medical appointments

Phone/ video interpretation

Translation of documentation for providers/clinicians

Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the Non-English-speaking patient/visitors.

Ensure that all information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents for treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.

The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.

Interpreters will maintain confidentiality of all assignment-related information

Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective and will refrain from accepting an assignment when family or close personal relationships affect impartiality

Interpreters will not interject personal opinions or counsel patients

Interpreters will refrain from accepting assignments beyond their professional skills, language fluency, or level of training

Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.

Participate in continuing education programs and competency training to enhance professional role of an interpreter.

Ensure that all policies and procedures related to process, service, and employee work rules are followed.

Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts

High-School Diploma or equivalent. Successful completion of conversation/translation competency testing in secondary language. Knowledge of Medical Terminology. Previous experience in a Health Care setting preferred.