Inside Sales Representative

Job Title: Inside Sales Representative

Pay & FSLA Status: D.O.E.; Hourly non-exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 40 hours annually

Management Position: No

Branch Location: Ontario, CA

POSITION SUMMARY:

Under the direction of the Sales Manager, the Inside Sales & Procurement Representative is responsible for managing select new and existing Factory Built accounts from the office, while working in conjunction with Outside Sales Representatives, and the branches, to maintain and grow business in the Factory Built channel. This position is also responsible for the replenishment and inventory management of designated product lines, price negotiation and supply of products to support the needs of our Factory Built customers. This position will take an active role in training and educating the branches on assigned products, services, and strategies specific to this channel.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product segment and is customer service and detail-oriented with excellent communication, problem solving, and multitasking skills.

COMPENSATION & BENEFITS PACKAGE:

• Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance.
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintain and grow customer relationships with new and assigned customer account.
• Develop and maintain a thorough knowledge of OrePac’s pricing structure and services.
• Follow up on all generated quotes to ensure that the customer is being serviced and to anticipate potential opportunities to earn new business.
• Demonstrate and introduce new products, services, and developments to established and new accounts as needed.
• Participate fully in training sessions, meetings, skill building, and professional development.
• Process cancellations or changes in quotes and sales orders and communicate the changes with appropriate departments.
• Process customer quotes, orders, and RMA’s when needed.
• Coordinate and resolve customer concerns, including delivery errors, short shipments, and returns of damaged product.
• Demonstrate thorough product knowledge in all communications.
• Create and approve purchase orders to replenish assigned products using a combination of historical trends, current demand, and provided sales forecasts.
• Provide accurate and proactive communication with branches on the status of purchase orders, products, and product supply matters.
• Provide technical product information to internal & external parties.
• Maintain a clear view of the competitive landscape and the ability to effectively communicate OrePac’s value proposition, including but not limited to, effective use of available marketing resources, product offerings, and sales strategies. Assess customers’ wholesale inventory needs and offer solutions specific to the channel’s needs to increase their business with OrePac Building Products.
• Identify and support customer sales needs including educational presentations, product education, providing literature, marketing supplies, samples, price pages, etc.
• Develop and leverage effective and productive working relationships with staff and office support personnel at customer locations and OrePac branches; encourage and assist in their training and development when possible.

REQUIRED SKILLS:

• Ability to travel throughout the assigned territory at least 25% of the time.
• Knowledge base in building materials is preferred; specific knowledge of doors especially appreciated.
• Highly energetic and able to work in a fast-paced, self-directed environment.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Strong customer service orientation with excellent telephone personality skills.
• Reasoned decision-making, problem resolution, and creative thinking skills.
• Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications.
• Excellent time management and organizational skills.
• Aptitude to develop knowledge of the industry within a given market.
• Demonstrated capability to develop strong interpersonal working relationships and work in a team environment.
• Ability to read, analyze, and interpret general business periodicals, safety rules, professional journals, and technical procedures.
• Ability to speak effectively before groups of customers and/or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply basic concepts of algebra and geometry.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems involving several concrete variables in standardized situations.

REQUIRED EDUCATION & EXPERIENCE:

• Minimum 3 years of sales or customer service experience, preferably in building materials and knowledge of composites.
• Bachelor’s degree preferred, but not required.
• Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.

PHYSICAL DEMANDS:

• Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.
• Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
• Occasionally required to lift/move/manipulate up to 50 pounds and team lift/move/manipulate up to 100 pounds.
• Occasionally required to bend, reach, and climb tall ladders and stairs.

RESOURCES PROVIDED BY OREPAC:

The items listed below will be provided by OrePac. The employee will be required to comply with all OrePac policies relating to these resources.

• Mileage and business use reimbursement.
• Cell phone.

WORK ENVIRONMENT:

• This position operates in a professional office environment and onsite in the construction field.
• This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
• The work environment is generally quiet but can be loud when in the construction field.
• This position requires travel throughout the assigned territory at least 25% of the time.

DRESS CODE:

• All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.

SAFETY DUTIES & RESPONSIBILITIES:

• Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.
• Maintain the work area in a safe and healthful condition.
• Report, and whenever possible correct, unsafe working conditions to branch leadership.
• Operate vehicles while in the course of employment in a safe and lawful manner.
• Provide assistance to reduce or eliminate workplace hazards.
• Comply with company drug testing policies and procedures.
• Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a privately-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

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