Cocktail Server - Part Time

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Monitors guest consumption of alcohol and intervenes as needed according to Serv Safe guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Prepares drinks utilizing the Smart Bar System and presents drinks to guests in a timely manner.
• Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)
• Makes rounds of their assigned section of the Casino floor to serve guests within our established service standards
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Slices and pits fruit as required.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience.
• Must have strong interpersonal skills.
• Must have excellent written and verbal communication skills.
• Must be able to count money and change correctly.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Must be familiar with cocktail ingredients and proper mixing and pouring techniques.
• Ability to work in small areas in a fast paced and often crowded environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must be able to obtain a Gaming Permit. Must successfully complete ServSafe Alcohol training certification course.