Customer Support Representative

Job Description

Job Description

Job Title: Customer Support Representative

Job Description

This role provides front-line support to healthcare providers by answering incoming calls, resolving questions related to eligibility, benefits, and medical claims, and delivering accurate, timely information. The position requires a customer-focused professional who can navigate multiple systems, manage competing priorities, and maintain detailed documentation while contributing to a positive, team-oriented environment.

Responsibilities

• Answer incoming calls from healthcare providers in a professional, friendly, and helpful manner.
• Research and respond to questions regarding eligibility, benefits, claims processing, payments, and coordination of benefits (COB).
• Handle difficult or escalated calls with patience, empathy, and professionalism.
• Listen carefully to callers, identify their needs, and provide accurate information and practical solutions.
• Document all relevant information accurately and maintain detailed, up-to-date records in the appropriate systems.
• Navigate multiple computer systems and applications while assisting callers and managing competing priorities.
• Perform additional administrative and office support tasks as needed to support the team and business operations.
• Collaborate with team members to ensure outstanding service, efficient problem resolution, and consistent process adherence.
• Maintain confidentiality and handle sensitive information appropriately and in accordance with company policies.
• Demonstrate a strong customer service mindset and contribute to a positive workplace culture.

Essential Skills

• 1+ year of clerical experience in a professional office, call center, or related environment.
• Customer service experience, preferably in a customer service call center setting.
• Experience with medical claims processing, medical billing and coding, or insurance-related work.
• Knowledge of claims adjudication and medical claim workflows.
• Familiarity with medical billing forms and standards such as CMS-1500.
• Understanding of CPT, HCPCS, ICD-10, and CMS guidelines (or the ability to learn these quickly).
• Exceptional customer service and verbal communication skills.
• Strong telephone skills and a genuine desire to help others.
• Ability to remain calm, professional, and positive during difficult or emotionally charged conversations.
• Ability to learn new systems, processes, and industry terminology quickly.
• Proficiency with or ability to quickly learn Microsoft Outlook, Word, Excel, and Teams.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Ability to type efficiently and accurately while speaking with callers.
• Team-oriented mindset with a willingness to support coworkers and collaborate.
• Self-motivated, dependable, and accountable in completing assigned tasks and meeting performance expectations.
• Positive attitude and eagerness to learn and develop new skills.

Additional Skills & Qualifications

• Experience in medical billing, insurance, or healthcare administration.
• Exposure to or experience with health insurance plans and benefits eligibility.
• Prior work with premera or similar health insurance carriers is beneficial.
• Experience with coordination of benefits (COB) processes.
• Comfort working with multiple systems and databases simultaneously.
• Interest in growing into roles in Claims, Eligibility, Pension, Project Management, or other related areas.
• Demonstrated ability to adapt to process changes and business growth.
• Strong interpersonal skills and the ability to contribute to a positive, supportive team culture.

Work Environment

This is a full-time, onsite role with core hours from 8:00 a.m. to 5:00 p.m., with the benefit of leaving at 4:00 p.m. on Fridays. The environment is a professional office setting with a strong emphasis on teamwork, collaboration, and continuous learning. You will use multiple computer systems and common office productivity tools such as Microsoft Outlook, Word, Excel, and Teams throughout the day. The organization offers a stable workplace with long-tenured employees, strong internal promotion opportunities, and a culture that hires for attitude and trains for skill. Significant business growth and expansion create long-term career paths rather than short-term jobs, with potential to move into areas such as Claims, Eligibility, Pension, and Project Management. Structured wage progression is provided through a union contract, and high performance and tenure may lead to future flexibility or remote work opportunities, though these are not guaranteed. The culture emphasizes a great workplace atmosphere with fun events and a supportive, team-oriented environment.

This is a Contract to Hire position based out of Spokane, WA.

The pay range for this position is $20.00 - $21.40/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Spokane,WA.

This position is anticipated to close on Aug 17, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.