Program Coordinator

Program Coordinator

Under the supervision of the Operations Director, Operations Manager the Program Coordinator is responsible for coordinating all operational activities of ACO program, including development and monitoring of the programs protocols. Oversees a group of junior staff which may also include interns and volunteers who service clients needs and their families. Reviews weekly case loads, monitors that staff are following approved protocols and procedures, ensuring that they are providing patients and program members with proper screening, guidance, referrals to community resources, etc. Oversees day to day operations of the program, process improvement and project management. Provides training, guidance, and oversight of the program stakeholders. Maintains a data management system ensuring timely and accurate data collection. Compiles quantitative and qualitative data daily, weekly, monthly and uses data to determine status of program activities.

Essential Responsibilities / Duties

Program Support:

• Under the supervision of the Manager or Director monitors program guidelines and policies with the purpose of ensuring compliance with all government regulations, as well as maintaining alignment with the organization's mission.
• Works with the stakeholders to evaluate program outcomes and to ensure culturally appropriate continuum of services for clients.
• Monitors the effectiveness of the program, making adjustments as needed. Monitors quality initiatives, including training, monitoring/reporting of significant clinical events, monitoring/recording patient/family satisfaction, and monitoring/recording satisfaction of referral sources.
• Works with health providers and co-facilitators to ensure seamless delivery of services for high need clients.
• Ensures the department maintains an up-to-date listing of credentialed health providers and co-facilitators, including hospitals, family stabilization teams, outpatient facilities, and community groups.

Administrative:

• Maintains a data management system ensuring timely and accurate data collection. Compiles quantitative and qualitative data daily, weekly, monthly and uses data to determine status of program activities.
• Writes the quarterly progress reports and annual progress reports for submission to all external funding agencies/sponsors.
• Serves as the department administrative expert with regards to compliance policies & departmental procedures.
• Maintains policy and procedures manuals
• Schedules meetings, coordinates audio-visual and technology requirements, orders food/beverages, etc., as needed.
• Functions as a key liaison with funding sources and regulatory agencies. Ensures clear communication and compliance.

Field Support:

• Assists in facilitating group sessions. This may include intake, health assessment and leading in group discussions.

Other Duties:

• Performs office related duties such as picking up mail, categorizing and delivering mail, storing and distributing office supplies, handling faxes, scanning, filing, photocopying collating materials, maintaining the update of policy manuals, etc.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, to ensure that exceptional customer service and patient care may be provided.
• Utilizes hospitals behavioral standards as the basis for decision making and to support the hospitals mission and goals.
• Follow established hospital infection control and safety procedures.
• Perform other duties as needed.

Job Description Characteristics

Education:

• Bachelor's Degree (or equivalent combination of formal education and experience) required.

Experience:

• Minimum a minimum of five years related experience. Non-profit program coordination is a plus.

Knowledge and Skills:

• Knowledge of social/behavioral science research methods & principles. Knowledge of program evaluation is helpful.
• Ability to be self-directed, prioritize essential tasks and balance numerous responsibilities.
• Must have excellent interpersonal skills, including and ability to work with individuals from a variety of disciplines, and on a variety of levels.
• Excellent oral and written communication
• Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers.

Compensation Range: $53,000.00- $77,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

Note: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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